At a Glance
- Tasks: Provide world-class IT support and manage tech solutions for Clio employees globally.
- Company: Join Clio, the leader in legal AI technology, transforming the legal experience.
- Benefits: Enjoy a competitive salary, flexible hybrid work, 25 days holiday, and private healthcare.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact by enhancing the tech experience for legal professionals.
- Qualifications: 2+ years in IT support, expertise in Okta, and strong communication skills required.
The predicted salary is between 53700 - 72700 £ per year.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are currently seeking an IT Specialist to join our IT team. This role is available to candidates across Manchester (2 days in the Office). The IT Specialist for the IT Squad will play a critical role in Clio. The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we help them spend more time helping our customers.
A day in the life might look like:
- Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution.
- Documenting troubleshooting steps in detail and communicating solutions clearly to end users.
- Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies.
- Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management.
- Procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.
- Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints.
What you may have:
- 2+ years of hands-on experience in IT support or related roles.
- Extensive hands-on experience with Okta beyond basic user management, specifically in Okta Workflows, SCIM-based application provisioning, and the creation and management of groups and rules within Okta.
- Experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow-up.
- A working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs.
- Experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub, and can provide basic user support and troubleshooting.
- Strong communication skills, with the ability to explain technical concepts clearly to diverse audiences.
What you will find here:
- Competitive, equitable salary.
- Flexible hybrid work environment.
- 25 days holiday + bank holidays.
- Private Healthcare with Life Insurance & Critical Illness cover.
- Pension contribution.
- Professional development and growth options.
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
The expected salary range for this role is £53,700 to £72,700 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility: Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers.
We only communicate with candidates through official @clio.com email addresses.
IT Specialist in Manchester employer: Themis Solutions
Clio is an exceptional employer that champions a culture of collaboration, innovation, and personal growth. Located in Manchester, our Professional Services team thrives in a flexible hybrid work environment, offering competitive salaries, comprehensive benefits, and ample opportunities for professional development. We celebrate diversity and inclusion, ensuring every team member feels valued and empowered to contribute to transforming the legal experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Themis Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Themis Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Themis Solutions!
✨Direct Apply to Themis Solutions
Let's not forget to apply directly through the Themis Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Specialist in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Themis Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Themis Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Themis Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
