CST Developer in Manchester

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. The Customer Success Team (CST) ensures our clients get the very best from Clio Operate — from initial implementation to long-term success. We partner with some of the largest law firms and enterprises, supporting them as they configure, extend, and evolve their platforms.

Our team blends deep technical expertise with a strong customer focus. Within CST, you’ll find customer success managers, implementation consultants, support specialists, and developers — all collaborating to deliver tailored, impactful solutions. You’ll be part of a culture that values learning, collaboration, and humility. We don’t expect anyone to know everything — we expect everyone to keep learning. You’ll work alongside Microsoft MVPs, open-source contributors, SQL tuning experts, and clean-code advocates who are as passionate about craftsmanship as they are about helping clients succeed.

Who you are

You’re a full-stack software developer who’s as comfortable writing code as you are working directly with customers. You take pride in solving problems, building reliable systems, and helping others use technology effectively. Most of all, you’re motivated by seeing your work make a difference — not just in the code, but in how it helps people succeed.

What you’ll work on

• Build and extend client implementations using Sharedo’s low-code platform.
• Create server-side plugins in C# to expose APIs, integrate systems, or implement custom business logic.
• Investigate and resolve complex technical issues across the full stack — from the UI to database queries.
• Collaborate with clients, helping them model their business processes and requirements into the platform.
• Support technical escalations, working closely with our core engineering team to identify and resolve issues.
• Contribute to our technical documentation and video tutorials, expanding our knowledge base for customers.
• Assist with data migrations using Sharedo’s frameworks and custom tooling.
• Partner with the product team to promote client-specific innovations into the core platform.

What you may have

• 2+ years of professional software development experience.
• A solid understanding of OOP principles, clean coding, and performance optimisation.
• Comfort working directly with customers to gather requirements, explain technical concepts, and provide support.
• Experience delivering and supporting software in production environments.
• Excellent problem-solving and communication skills.
• Demonstrate a keen interest in improving your craft by using AI.
• Serious bonus points if you have:

• Exposure to technologies like ElasticSearch or Event Store.
• SQL tuning skills — understanding execution plans, logical reads, and indexing strategies.
• Experience with distributed systems, event-driven architectures, or performance-critical applications.
• Open-source contributions, side projects, or a GitHub profile showcasing your work.
• Familiarity with Azure, DevOps, or similar cloud-based delivery models.
• Prior experience in a customer-facing technical role, such as implementation consulting or solution support.

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:

• Clio offers a flexible hybrid work environment.
• 25 days holiday + bank holidays.
• Private Healthcare with Life Insurance & Critical Illness cover.
• Pension contribution.
• Professional development and growth options.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility: Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

We only communicate with candidates through official @clio.com email addresses. In-house performance coach, Katie, helps Clions accelerate their career development. At Clio, we’re creating a human and high performing culture. That means you’ll be encouraged and supported to do your best work.