Senior Forward Deployed Engineer (London)

As a Senior Forward Deployed Engineer, you will sit at the intersection of engineering and client impact, turning the legal industry’s most complex challenges into working software. You will embed with our most demanding clients, move from prototype to production quickly, and feed what you learn back into our platform and roadmap. This isn’t a support role or a solutions role with some coding on the side. You will design and build end-to-end, work directly with client technical teams, and ship code that real lawyers rely on. The best ideas you surface in the field will graduate into product features for all of Clio’s users. The role involves occasional travel to client sites to foster strong relationships and provide hands-on support.

What You Will Work On:

• Embed with enterprise clients to map out workflows, define clear success metrics, and de-risk constraints before writing a line of code.
• Design, prototype, and productionise custom AI workflows.
• Build and maintain integrations that slot into complex client environments using Clio APIs and the broader modern stack.
• Work directly with client technical teams to troubleshoot, debug, and optimise deployments in real-time.
• Translate experimental R&D into stable, production-grade code — the kind that eventually becomes a platform feature for every Clio user.
• Surface recurring patterns from the field that sharpen our product roadmap and inform how we build.

How You Operate:

• You fix root causes, not symptoms. When something breaks in a client environment, you’re not satisfied with a workaround. You dig until you understand why, and you bring that back to the team.
• You know when to move fast and when to slow down. You can build a scrappy PoC to prove an idea in a day, and you know exactly when it’s time to harden that code for the long term.
• You’re as comfortable in a client conversation as you are in a code review. You can explain technical trade-offs to a non-technical stakeholder and earn their trust — then ship.
• You operate well in ambiguity. Not every problem comes with a spec. You’re energised by open-ended, high-leverage challenges, and you know how to define the problem before you solve it.

What You May Have:

• Strong full-stack fundamentals and deep comfort with RESTful APIs and systems integrations.
• Demonstrated ability to design, build, and deploy production applications.
• Hands-on experience building LLM-powered applications — retrieval, agents, structured outputs, prompt safety — and taking them through to production.
• Experience working directly with clients or customers: scoping ambiguous problems, communicating trade-offs, and iterating based on real-world feedback.
• A genuine curiosity about AI and how it applies to the legal industry; you think about how they change what’s possible.

Benefits:

• Competitive, equitable salary.
• Clio offers a flexible hybrid work environment.
• 25 days holiday + bank holidays.
• Private Healthcare with Life Insurance & Critical Illness cover.
• Pension contribution.
• Professional development and growth options.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

The expected salary range for this role is £81,600 to £110,400 GBP. Salary bands vary by region and local currency. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility:

Our team shows up as their authentic selves, and we are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Disclaimer:

We only communicate with candidates through official @clio.com email addresses. Learn more about our culture at https://clio.com/careers. We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.