Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time
Customer Success Lead (EMEA & APAC)
Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer.
What You Will Do
- Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops.
- Identify expansion opportunities and collaborate with product engineering on client feedback.
- Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics.
What We Are Looking For
- 5+ years in Technical Customer Success or Account Management at a B2B SaaS company.
- Excellent communication and executive presentation skills.
Bonus Qualifications
- Technical background or ability to understand developer workflows and APIs.
Primary Technology Stack
100% Employer-Covered Health & Dental
Meaningful Equity Ownership
Remote-First Setup Stipend ($2,500)
Flexible Time Off & Mental Health Days
Annual Company Engineering Retreats
$2,000 / Year Continuous Learning Budget
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