At a Glance
- Tasks: Ensure top-notch service and smooth event operations at our award-winning venue.
- Company: Join a creative organisation that values innovation and diversity.
- Benefits: Competitive salary, flexible hours, free flu jab, eye tests, and cycle to work scheme.
- Other info: We celebrate diversity and encourage applications from under-represented groups.
- Why this job: Be part of a dynamic team making memorable experiences for visitors.
- Qualifications: 2 years in a managerial role and strong leadership skills required.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000 per annum
Contract: Permanent Annualised Hours – this involves working a set number of hours over the year, rather than per week. Longer hours may be worked over our busy high season months, and fewer hours may be worked during our slightly quieter low season months.
Hours: 1950 hours per year (must be fully flexible to work daytime, evening and weekend shifts)
Working for an award‑winning organisation that values creativity.
- ‘Getting to know the MAC’ tickets – your path to becoming an insider
- Membership of Lena by Inspire employee assistance programme
- Employer pension contributions
- Free Flu jab
- Free eye test for VDU users
- Cycle to work scheme
About the Role
Reporting to the Operations Manager, you will be responsible for ensuring that all customers and visitors to the MAC receive the highest standard of service and quality, and that events run smoothly from start to finish. You will ensure the highest possible standards of safety, stewarding, sales and service to MAC visitors, from the welcome on arrival to the farewell on departure. You will be responsible for handling facility/venue related queries and ensuring that performances can commence, resume and conclude in an organised, timely manner. You will be able to work flexibly across the galleries, theatres, CaféBar, events and workshops, ensuring a consistent high level of service to all areas. You will be expected to work daytime, evening and weekend shifts subject to performance schedule. You will supervise all frontline staff delivering hires and event catering, CaféBar, ushering, distributing programmes, coat check, wayfinding, general information, welcoming groups, gallery invigilation, retail sales, and other duties as assigned.
Requirements:
- 5 GCSEs or equivalent grade C or above
- Managerial Experience: At least 2 years’ experience in a managerial or supervisory role is essential, ideally within an arts or non‑profit setting or customer facing role.
- Team Leadership: At least 2 years’ experience leading and developing teams, including staff and volunteers, to achieve collective goals.
- Operational Efficiency: Proven track record of improving operational processes and contributing to an organisation’s success.
- Customer Care: Experience of working with a wide range of customers and members of the public.
- Sales experience: Handling cash and proactively selling to customers, including experience of using EPOS systems or similar.
- Level 3 qualification in Events Management, Hospitality, or Leadership (or equivalent)
- Multicultural Experience: Experience working in a multicultural and diverse arts environment, with a proven ability to engage with artists, audiences, and communities from various backgrounds.
- Event Coordination: Experience in planning and executing events, including managing logistics and collaborating with multiple stakeholders.
We are an Equal Opportunities Employer. We particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under‑represented across the sector.
Assistant Operations Manager in Belfast employer: Themaclive
Join an award-winning organisation that champions creativity and inclusivity, offering a vibrant work culture where your contributions truly matter. As an Assistant Operations Manager, you'll enjoy flexible working hours, comprehensive employee benefits including pension contributions, health initiatives, and opportunities for professional growth in a dynamic arts environment. With a commitment to diversity and equal opportunities, this role is perfect for those looking to make a meaningful impact while being part of a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Themaclive. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Themaclive
Don't be shy about reaching out to Themaclive directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Operations Manager in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Themaclive and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Themaclive
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
