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- Tasks: Welcome visitors and serve delicious café treats while providing top-notch customer service.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community wellbeing.
- Benefits: Enjoy discounts, career progression, and a supportive work environment.
- Other info: Flexible hours with opportunities for training and growth in a vibrant team.
- Why this job: Be part of a brand new community hub and make a real difference in people's lives.
- Qualifications: Customer service experience and a friendly attitude are key; barista skills are a bonus!
The predicted salary is between 24519 - 24519 £ per year.
We are excited to welcome our new team starting from May 2026. Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference.
As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.
If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.
About the Weldon Wellbeing Pavilion: The Weldon Wellbeing Pavilion is a brand new purpose-built community leisure and wellbeing hub opening in early 2026. The Pavilion aims to improve lives through leisure by providing inclusive, affordable and sustainable activity spaces for the entire community. Developed in partnership with Ebbsfleet Garden City Trust, the Pavilion will be a vibrant local centre supporting health, fitness, sport and community events.
Facilities You'll Be Part Of: Our team will operate a wide range of brand new facilities including:
- A fully equipped gym
- Multi-use fitness studio for classes and group exercise
- Community hall (capacity up to 200 people) for sports & private hire
- 3G football pitch and tennis court
- Changing rooms and a fully accessible Changing Places facility
This is an exciting opportunity to help shape a new community hub from the ground up.
About the Role: We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you'll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service in our Café. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.
Key Responsibilities:
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‐to‐face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‐to‐date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Prepare and serve hot and cold drinks, including barista‐style coffee.
- Offer a range of light snacks and pre‐packaged food items.
- Always ensure compliance with food hygiene and health & safety standards.
- Keep café spaces clean, well‐organised and customer friendly.
Teamwork & Operational Support: Work as part of a collaborative, multi‐skilled team. Support the delivery of events and activities within the centre. Follow Freedom Leisure's policies on safeguarding, health & safety and customer care. Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 37 hours per week, Monday – Sunday (Rota basis)
Requirements: We're looking for someone who is:
- Comfortable using till systems and handling cash/card payments.
- Barista experience is desirable but training can be provided.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
- Previous experience in a customer‐facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Cycle‐to‐work and Car Leasing tax‐efficient schemes (salaried staff only, depending on earnings).
All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
Closing Date: 8th May 2026
Salary: up to £24,519 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Freedom Leisure collects and processes personal data in accordance with applicable data protection laws.
Freedom Leisure does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Reception & Café Assistant - Full Time - Weldon Wellbeing Pavilion employer: Thelcswansea
Contact Detail:
Thelcswansea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Café Assistant - Full Time - Weldon Wellbeing Pavilion
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different scenarios. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! Make sure you look smart and approachable. A friendly appearance goes a long way in making a great first impression at the reception.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Freedom Leisure family!
We think you need these skills to ace Reception & Café Assistant - Full Time - Weldon Wellbeing Pavilion
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of improving lives through leisure.
Tailor Your Application: Make sure to tailor your application to the Reception & Café Assistant role. Highlight any relevant experience in customer service or hospitality, and mention how you can contribute to creating a welcoming environment at the Weldon Wellbeing Pavilion.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Thelcswansea
✨Know the Company Vibes
Before your interview, take some time to understand Freedom Leisure's mission of 'Improving Lives Through Leisure'. Familiarise yourself with their values and how they create welcoming spaces for communities. This will help you connect your passion for customer service with their goals during the interview.
✨Show Off Your Customer Service Skills
As a Reception & Café Assistant, you'll be the face of the Pavilion. Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond to make someone’s day better – this will resonate well with the interviewers.
✨Practice Multitasking Scenarios
In a busy environment like the Weldon Wellbeing Pavilion, multitasking is key. During your interview, be ready to discuss how you handle multiple tasks at once. You might even want to role-play a scenario where you manage a customer inquiry while preparing a drink – it shows you're ready for the fast-paced nature of the job!
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or upcoming events at the Pavilion. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.