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- Tasks: Deliver fantastic customer service and assist bowlers at Guildford Spectrum.
- Company: Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Paid leave, training, discounts, and potential for permanent roles.
- Why this job: Join a fun team and make a positive impact in your community.
- Qualifications: Customer service experience preferred; training provided.
- Other info: Flexible casual hours with opportunities for career growth.
The predicted salary is between 10 - 12 £ per hour.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. Are you customer focused and looking to be part of a fantastic team? Guildford Spectrum attracts 1000’s of visitors daily and we are looking for Bowl Lane Marshalls to join our team here at the Guildford Spectrum Bowling Alley.
You will deliver fantastic customer service at all times, ensuring our visitors have a warm and friendly welcome. As one of our Bowl Lane Marshalls, you’ll be on hand to assist customers with bowling etiquette, which could be anything from ball weights, shoe hire and the nature of the game. Alongside this, on busy weekends, you will be required to assist in the leading of the bowl team to ensure that our bowl team deliver the best service possible.
Ideally you will have experience of dealing with customers on a face-to-face basis. Full training will be provided and the potential for further training will be available. If this sounds like you, we want to hear from you!
Hours: Casual hours, as and when required.
Requirements:- To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems.
- The skills to establish key customer relationships swiftly and appropriately.
- Hard working, positive and focused on the delivery of a high standard of service.
- Self-motivated with a ‘can do’ attitude.
- Ability to promote services and sell the different products that Freedom Leisure offer.
- Experience working in a customer facing role would be desirable.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 20th February 2026
Salary: up to £12.21 per hour
Freedom Leisure collects and processes personal data in accordance with applicable data protection laws. Freedom Leisure does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Join our talented and outgoing team, today.
Bowl Lane Marshall - Casual - Guildford Spectrum employer: Thelcswansea
Contact Detail:
Thelcswansea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bowl Lane Marshall - Casual - Guildford Spectrum
✨Tip Number 1
Get to know the company culture! Before you apply, check out Freedom Leisure's vibe on social media or their website. Understanding their mission of 'Improving Lives Through Leisure' will help you connect with them during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you made a difference for customers. Be ready to share these stories when you chat with us!
✨Tip Number 3
Be proactive! If you see an opportunity to apply, don’t wait around. The sooner you submit your application through our website, the better your chances are of landing that casual role at Guildford Spectrum.
✨Tip Number 4
Show your enthusiasm! When you get the chance to speak with us, let your passion for helping others shine through. We love seeing candidates who are excited about creating great experiences for our visitors!
We think you need these skills to ace Bowl Lane Marshall - Casual - Guildford Spectrum
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our positive vibes.
Tailor Your Application: Make sure to tailor your application to the Bowl Lane Marshall role. Highlight any relevant experience you have in customer-facing roles and how you can help create a welcoming atmosphere at Guildford Spectrum.
Show Enthusiasm: We love seeing enthusiasm! In your application, express why you’re excited about the opportunity to work with us and how you can help make a difference in our community through leisure.
Apply Early: Don’t wait until the last minute to apply! Given the high volume of applications we might receive, it’s best to get your application in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at Thelcswansea
✨Know the Company Vibes
Before your interview, take some time to understand Freedom Leisure's mission and values. They’re all about positive vibes and making a real impact in the community. Show that you resonate with their goal of improving lives through leisure, and you'll already be on the right track!
✨Customer Service is Key
Since the role is all about delivering fantastic customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your customer-focused attitude.
✨Dress for Success
Even though it’s a casual position, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects your professionalism and readiness to join the team. It shows you care about the opportunity!
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about the training provided or how the team works together during busy times. It shows your enthusiasm for the role and helps you gauge if it’s the right fit for you!
