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For Companies At a Glance
- Tasks: Lead client accounts, manage teams, and deliver innovative media strategies for not-for-profit clients.
- Company: The Kite Factory, an award-winning independent media agency with a vibrant culture.
- Benefits: Competitive salary, extensive training, and opportunities for career progression.
- Why this job: Make a real impact in the charity sector while working with creative visionaries.
- Qualifications: 6+ years in media agency, strong leadership, and strategic planning skills.
- Other info: Join a supportive team that values diversity and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who we are
The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver. With a rich heritage in measurement, TKF combines dataâdriven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like British Red Cross, Samaritans, Barnardo's, Wateraid, The Stroke Association and The Blue Cross, as well as commercial clients such as David Lloyds, White Claw and Skin+Me.
We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they donât necessarily know how to measure it. Conversely, just because you can measure things, itâs no guarantee you can have good ideas. Well, we do both.
Weâre a dynamic team of creative visionaries, professional mechanics, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. Weâve celebrated multiple new business and award-winning campaigns, earning the prestigious title of Campaign's Independent Agency of the Year in 2023. Our workplace culture shines as we proudly rank among Campaign's Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and wellâbeing of our people.
What we are looking for
We are seeking an experienced and enthusiastic Account Director to join our dynamic client services team. Our Account Directors are the key to our Client Management team, consisting of brilliant individuals that have a passion and enthusiasm to understand their clientâs business needs and challenges and to work collaboratively to deliver exceptional outcomes.
The role offers a diverse range of work across a range of notâforâprofit clients across brand and performance and much more! In this role you will quickly establish positive relationships with clients, lead a talented team and oversee the strategic direction of your accounts whilst championing innovation and creativity.
We are seeking an individual who can effectively balance leadership responsibilities with handsâon involvement in campaign strategy planning, delivery and analysis.
Your role
Your dayâtoâday role will involve directly managing a team, ensuring that all deliverables meet our high standards of quality and attention to detail. In addition to overseeing your team you will be the primary point of contact for clients, collaborating closely with the strategy and insight team, AV team and digital teams to provide strategic direction and guidance to achieve exceptional outcomes for our clients.
The purpose of this role is to lead client accounts with confidence, ensuring maximum satisfaction, strategic direction, smooth operations, and consistently excellent output. You will also play a key role in nurturing and developing junior team members within the client management team and across the wider business.
As a Client Account Director, you will be the primary senior contact for all your clients, building strong and lasting relationships. You will be accountable for team output and client satisfaction scores, while driving insightâled, creative, and strategic solutions. Your role includes guiding clients on media marketing direction, delegating work effectively within the team, and mentoring account managers and executives. You will also contribute to new business pitches, deliver against commercial goals through trading opportunities, and lead presentations internally and externally with enthusiasm.
You will be working closely with the Business Director and Head of Charity to ensure that the client's needs are met at all levels by keeping them informed as to campaign performance.
Key responsibilities
- Developing an inâdepth understanding of your clients' business and marketing operations
- Taking full accountability for all client deliverables, including media plans, PCAs, and RTBs
- Acting as a strategic lead for your clients, ensuring both shortâterm and longâterm objectives are met
- Leading and supporting your team of account managers and executives, fostering growth and high performance
- Playing a pivotal role in new business pitches, contributing ideas and insights that drive success
- Managing internal forecasting with precision, ensuring accuracy and providing clear narratives for any substantial changes
Skills and experience
- Relevant notâforâprofit experience within a media agency, 6+ years.
- Core skills: Case studies and thought leadership, Sell TKF products, Ability to demonstrate growth opportunities, Compelling storytelling, Organic pipeline management, Public relations, Tool development, Manage relationships with key partners, Attention to detail, Financial acumen.
Behaviours
- Tone setter
- Gravitas
- Persuasive
- Senior leadership mindset
- Credibility
- Headstrong
- Emotionally intelligent
- Empathetic
- Numerate
- Organised
Our Culture
Weâre immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agencyâs operations. Here, every voice is heard and valued.
Weâve diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together. Our people are our greatest asset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together.
Whatâs in it for you
As well as working with the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team.
Inclusivity and belonging
At The Kite Factory, we welcome applications from all walks of life including those who are underârepresented in our industry. Weâre committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each otherâs differences.
Client Account Director (Charity) in London employer: Thekitefactorymedia
Contact Detail:
Thekitefactorymedia Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Account Director (Charity) in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
â¨Tip Number 2
Prepare for interviews by researching the company inside out. Know their clients, recent campaigns, and what makes them tick. This shows you're genuinely interested and ready to hit the ground running.
â¨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Highlight your leadership skills and how you can drive results for clients, especially in the charity sector.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Client Account Director (Charity) in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at The Kite Factory and how you can contribute to our dynamic team.
Tailor Your Experience: Make sure to highlight your relevant experience in the not-for-profit sector. We love seeing how your past roles have prepared you for this position, so donât hold back on those specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at Thekitefactorymedia
â¨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you'll be working with, especially those in the charity sector. Familiarise yourself with their missions, challenges, and recent campaigns. This will not only show your enthusiasm but also your ability to connect with their needs.
â¨Showcase Your Leadership Skills
As a Client Account Director, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams and driven results in previous roles. Highlight your experience in mentoring junior team members and fostering a collaborative environment.
â¨Be Ready to Discuss Strategy
Expect questions about your approach to campaign strategy planning and execution. Be prepared to discuss specific strategies you've implemented in the past, particularly in the not-for-profit sector. Show how you balance creativity with data-driven insights to achieve exceptional outcomes.
â¨Emphasise Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built lasting relationships with clients and how you handle challenging conversations. This will demonstrate your credibility and emotional intelligence.
