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For Companies At a Glance
- Tasks: Lead client accounts, manage teams, and deliver innovative media strategies for impactful charities.
- Company: The Kite Factory, an award-winning independent media agency with a vibrant culture.
- Benefits: Competitive salary, extensive training, and opportunities for career growth in a supportive environment.
- Why this job: Make a real difference by working with notable charities and creative campaigns.
- Qualifications: 6+ years in media agency, strong leadership, and strategic planning skills.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who we are
The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver. With a rich heritage in measurement, TKF combines data‑driven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like British Red Cross, Samaritans, Barnardo’s, Wateraid, The Stroke Association and The Blue Cross. We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they don’t necessarily know how to measure it. Conversely, just because you can measure things, it’s no guarantee you can have good ideas. Well, we do both. We’re a dynamic team of creative visionaries, professional mechanics, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. We’ve celebrated multiple new business and award-winning campaigns, earning the prestigious title of Campaign’s Independent Agency of the Year in 2023. Our workplace culture shines as we proudly rank among Campaign’s Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and well‑being of our people.
What we are looking for
We are seeking an experienced and enthusiastic Account Director to join our dynamic client services team. Our Account Directors are the key to our Client Management team, consisting of brilliant individuals that have a passion and enthusiasm to understand their client’s business needs and challenges and to work collaboratively to deliver exceptional outcomes. The role offers a diverse range of work across a range of not‑for‑profit clients across brand and performance and much more! In this role you will quickly establish positive relationships with clients, lead a talented team and oversee the strategic direction of your accounts whilst championing innovation and creativity. We are seeking an individual who can effectively balance leadership responsibilities with hands‑on involvement in campaign strategy planning, delivery and analysis.
Your role
Your day‑to‑day role will involve directly managing a team, ensuring that all deliverables meet our high standards of quality and attention to detail. In addition to overseeing your team you will be the primary point of contact for clients, collaborating closely with the strategy and insight team, AV team and digital teams to provide strategic direction and guidance to achieve exceptional outcomes for our clients. The purpose of this role is to lead client accounts with confidence, ensuring maximum satisfaction, strategic direction, smooth operations, and consistently excellent output. You will also play a key role in nurturing and developing junior team members within the client management team and across the wider business. As a Client Account Director, you will be the primary senior contact for all your clients, building strong and lasting relationships. You will be accountable for team output and client satisfaction scores, while driving insight‑led, creative, and strategic solutions. Your role includes guiding clients on media marketing direction, delegating work effectively within the team, and mentoring account managers and executives. You will also contribute to new business pitches, deliver against commercial goals through trading opportunities, and lead presentations internally and externally with enthusiasm. You will be working closely with the Business Director and Head of Charity to ensure that the client’s needs are met at all levels by keeping them informed as to campaign performance.
Key responsibilities
- Developing an in‑depth understanding of your clients’ business and marketing operations
- Taking full accountability for all client deliverables, including media plans, PCAs, and RTBs
- Acting as a strategic lead for your clients, ensuring both short‑term and long‑term objectives are met
- Leading and supporting your team of account managers and executives, fostering growth and high performance
- Playing a pivotal role in new business pitches, contributing ideas and insights that drive success
- Managing internal forecasting with precision, ensuring accuracy and providing clear narratives for any substantial changes
Skills and experience
- Relevant not‑for‑profit experience within a media agency, 6+ years.
- Core skills: Case studies and thought leadership, Sell TKF products, Ability to demonstrate growth opportunities, Compelling storytelling, Organic pipeline management, Public relations, Tool development, Manage relationships with key partners, Attention to detail, Financial acumen.
Behaviours
- Tone setter
- Gravitas
- Persuasive
- Senior leadership mindset
- Credibility
- Headstrong
- Emotionally intelligent
- Empathetic
- Numerate
- Organised
Our Culture
We’re immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency’s operations. Here, every voice is heard and valued. We’ve diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together. Our people are our greatest asset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together.
What’s in it for you
As well as working with the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team.
Inclusivity and belonging
At The Kite Factory, we welcome applications from all walks of life including those who are under‑represented in our industry. We’re committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other’s differences.
Client Account Director (Charity) employer: Thekitefactorymedia
Contact Detail:
Thekitefactorymedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Director (Charity)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion! When you get that interview, let your enthusiasm for the role and the charity sector shine through. Share stories about why you care about the cause and how you can make a difference.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Account Directors and think about how your experience aligns with what they’re looking for. Practice makes perfect, so rehearse with a friend or in front of the mirror.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Client Account Director (Charity)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at The Kite Factory and how you can contribute to our dynamic team.
Tailor Your Experience: Make sure to highlight your relevant experience in the not-for-profit sector and media agency work. We love seeing specific examples of how you've tackled challenges and delivered results in similar roles.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to get to know the real you. Share your unique perspective and how it can add value to our team and clients.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Thekitefactorymedia
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding The Kite Factory's clients, especially those in the charity sector. Familiarise yourself with their missions and recent campaigns. This will not only show your enthusiasm but also help you discuss how you can contribute to their success.
✨Showcase Your Leadership Style
As a Client Account Director, you'll be leading a team. Be prepared to share examples of how you've successfully managed teams in the past. Highlight your approach to mentoring and developing junior members, as this aligns with the company's focus on nurturing talent.
✨Demonstrate Your Strategic Thinking
The role requires a balance of hands-on involvement and strategic oversight. Prepare to discuss specific instances where you've developed and executed successful media strategies. Use metrics to illustrate the impact of your work, as data-driven insights are key to The Kite Factory's ethos.
✨Emphasise Your Collaborative Spirit
Collaboration is crucial at The Kite Factory. Be ready to talk about how you've worked with cross-functional teams in the past. Share stories that highlight your ability to build strong relationships with clients and colleagues alike, showcasing your emotional intelligence and empathy.
