At a Glance
- Tasks: Own software serviceability for humanoid robots, ensuring quick and safe diagnostics and repairs.
- Company: Join Humanoid, a leader in building advanced humanoid robots that enhance human potential.
- Benefits: Enjoy competitive equity, 30+ paid days off, private healthcare, and free meals.
- Other info: Dynamic role with direct access to leadership and opportunities for meaningful contributions.
- Why this job: Make a real impact in robotics while collaborating with world-class engineers and researchers.
- Qualifications: Strong software engineering skills in robotics, proficiency in Python, and hands-on diagnostic experience.
The predicted salary is between 60000 - 80000 £ per year.
Here at Humanoid, we believe in a future where robots amplify human potential.
That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots.
We’re bringing that mission to life with HMND-01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we’re growing the team to take it even further.
About the Role
We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots.
Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field.
You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform.
This is a deeply technical, hands‑on role.
You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D.
What You’ll Do
- Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill.
- Collaborate with R&D to build and validate diagnostic scripts, tooling, and self‑test routines that localise faults as deep as possible in the BOM.
- Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet‑pattern detection, and AR‑guided execution.
- Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release.
- Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates.
- Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations.
We’re Looking For
- Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows.
- Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation.
- Hands‑on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware.
- Working understanding of sensor and actuator stacks (2D/3D Li DAR, RGB cameras, motors/actuators) from a software and diagnostic perspective.
- A design‑for‑serviceability mindset — you think about the technician in the field, not just the happy path.
- Disciplined engineering practice and version control (Git).
Nice to have
- Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field.
- Familiarity with remote‑diagnostics or fleet‑telemetry platforms.
- Experience authoring service documentation or work instructions consumed by non‑engineers.
- Exposure to Design‑for‑Serviceability / Df MA on a hardware product line.
What We Offer
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas-New Year shutdown).
- Private healthcare, including virtual and in‑person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in‑office.
- Work at the frontier - collaborate daily with world‑class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
- #J-18808-Ljbffr
Senior Software Serviceability Engineer in London employer: Thehumanoid
Thehumanoid is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in vibrant locations like London, Boston, and Vancouver. With competitive equity, over 30 days of time off, and comprehensive private healthcare, we empower our team to thrive both personally and professionally while leading innovative supply chain solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Serviceability Engineer in London
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Senior Software Serviceability Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Thehumanoid.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Thehumanoid and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Thehumanoid
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Thehumanoid uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
