At a Glance
- Tasks: Coordinate jobs and information between The H&A Group and NIHE, ensuring smooth communication.
- Company: Join a supportive team at The H&A Group, focused on community service.
- Benefits: Enjoy a pension, life assurance, and health cash plan membership.
- Other info: Flexible working hours with opportunities for growth in a dynamic environment.
- Why this job: Make a difference in people's lives while developing your office skills.
- Qualifications: Customer service experience and proficiency in Microsoft Office, especially Excel.
The predicted salary is between 24000 - 28000 £ per year.
Role Overview
The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication.
They will be based in our
Maintenance Office, Tobermore Road, Draperstown.
Reports to
Office Supervisor
Direct Reports
- N/A
- Working Hours
- Monday – Friday
- Flexibility to be on rota for 5pm – 8pm Mon – Fri
- Saturday cover 8am to 2pm.
- Additional Benefits
- Pension
- Life Assurance (T&C apply)
- Health Cash Plan Membership.
- Roles & Responsibilities
- Deal with any enquiries from NIHE, NIHE tenants, private customers and internal Managers and staff.
- Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes.
- Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes.
- Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
- Collate accurate information for Supervisors/Managers as required.
- Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
- Answer calls without delay.
- Any other duty as deemed appropriate by management.
Essential Criteria
- Experience in Office Based Customer Service
- Experience of Microsoft Office, in particular Excel
Desirable Criteria
- More than 1 year’s experience in an office-based customer service role
- Experience working with Social Housing
- Personal Characteristics
- Excellent communication skills
- Excellent organisational skills
- Ability to use own initiative
- Ability to work as part of a team
- Flexibility to work in other locations as required
- Equal Opportunities
The H&A Group are an equal opportunities employer.
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StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Draperstown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thehagroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thehagroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Draperstown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thehagroup:Your cover letter is your chance to shine! Tell us why you want to work at Thehagroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thehagroup!
How to prepare for a job interview at Thehagroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
