At a Glance
- Tasks: Deliver exceptional customer service and support the Customer Service Manager in daily operations.
- Company: Join Gym King, a leading athleisure brand with a dynamic and entrepreneurial culture.
- Benefits: Enjoy 25 days holiday, hybrid working, health cash plan, and staff discounts.
- Other info: Relaxed work environment with excellent career growth opportunities.
- Why this job: Be part of a fast-paced team making a real impact in customer service.
- Qualifications: 4+ years in customer service, strong communication, and problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location
Leeds (Colton) 2mins from Junction 46 – M1, 20mins from Leeds Station.
Compensation
- Dependant on experience
- Our Background and The Job
Gym King was founded in 2015 and has grown from ‘bedroom brand’ to a leading athleisure and performance wear company with sales of in excess of £20m through an excellent online presence and market leading retail partners.
Ahighly entrepreneurial business driven as a tight fast-moving SME.
Gym King believes that we are all fighting for something and that something can be achieved with the right mindset and execution, changing our lives for the better forever.
The Role
The ideal Candidate will be passionate, enthusiastic, and hardworking with an eye for detail.
You will be driven by a love for brand, product, and service to its customers.
The successful candidate will be a strong team player who thrives from working in a fast-paced environment, a dynamic individual with a strong work ethic.
Responsibilities
- Deliver exceptional customer service to a diverse portfolio of wholesale customers, including Key Accounts, Marketplaces, and Independent Retailers.
Deliver excellent customer service to Ecomm customers and work with relevant teams.
- Act as the second point of contact for the Customer Service team, supporting the Customer Service Manager with day-to-day operations.
- Monitor daily workflows to ensure service levels and business KPIs are consistently achieved.
- Provide leadership and operational support by covering the Customer Service Manager during periods of absence, covering and holding meetings as required, creating daily/ weekly/ monthly reports, liaising with senior team.
- Manage customer order books to ensure monthly and annual sales targets are achieved, including:
- Create, monitor and maintain customer orderbooks – create orders, update stock and order line status
- Update stock availability weekly
- Manage Imagery to individual account requirements
- Planning order fulfilment with the Distribution Centre to meet agreed delivery schedules.
- Provide regular orderbook updates to customers
- Provide accurate weekly/ monthly figures to CS Manager
- Support customer accounts and Sales Team with ad hoc queries
- Support Independent accounts as and when needed
- Work across multiple IT systems to ensure orders as processed and queries resolved for Wholesale (Key Account, Marketplaces and Independent retailers).
- Build strong relationships with your accounts and internal teams with regular meetings.
- Work cross functionally to ensure we are constantly providing best in class customer service experience for both retail and e-commerce customers.
- Identify opportunities to improve customer service processes, recommending and implementing where appropriate.
- Maintain training documentation and train new colleagues, manage temp staff during peak periods.
- Produce and manage reporting to manage and track customer and business target performance.
About You
4 or more years office-based customer service or Internal Account Administration experience.
- Excellent communication and teamwork skills
- Strong customer service, query and complaint handling skills via email/phone/ webchat
- Ability to work cross functional on wholesale account and e-commerce
- Take ownership of task from inception to conclusion
- Ability to multi-task and meet deadlines in a fast paced environment
- A highly organised self-starter with excellent attention to detail and time management skills.
- Resilient with good problem-solving skills.
- Strong excel skills are essential.
- Fearless
- Focussed
- Driven
- Resilient
- Team Player
The successful candidate will demonstrate behaviours that are aligned to these values.
- Salary commensurate with experience
- 25 days holiday (plus bank holidays) option to ‘buy’ up to 2 extra days – pro rata’d for the duration of the contract)
- Free onsite parking
- Relaxed and friendly working environment
- 10 days sick pay (after completion of probationary period)
- Hybrid working (1 day a week work from home, usually on a Tuesday or Wednesday)
- Health Cash Plan (after completion of probationary period)
- GK profit related bonus scheme
- Staff shop with heavily discounted sample Gym King products
- Cycle to Work
- Fully paid for annual staff party
- Hours
Due to the nature of this role, the hours will be full time (37.5 hours per week) Monday-Friday, although a flexible approach is required.
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Senior Customer Service Coordinator in Leeds employer: Thegymking
Gym King is an exceptional employer that fosters a dynamic and creative work environment, perfect for those passionate about menswear design. With a strong emphasis on collaboration and innovation, employees are encouraged to grow their skills while contributing to impactful collections that resonate with our customers. Located in a vibrant area, we offer unique opportunities for professional development and a culture that celebrates creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thegymking. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thegymking before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thegymking:Your cover letter is your chance to shine! Tell us why you want to work at Thegymking specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thegymking!
How to prepare for a job interview at Thegymking
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
