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- Tasks: Engage customers, drive sales, and ensure a premium in-store experience.
- Company: Join Petit Bateau, a brand with over 130 years of heritage and commitment to sustainability.
- Benefits: Clear career path, training opportunities, and a supportive team environment.
- Why this job: Be part of a joyful brand that connects children to nature and promotes creativity.
- Qualifications: Curious, self-motivated, and passionate about customer service and sustainability.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Petit Bateau is the brand that has accompanied all generations for over 130 years. ‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success. Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time. As part of the Rocher Group, Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move. Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable. To achieve this mission, the brand has made 10 strong commitments to help transform the textile industry towards greater well-being and respect for the environment. Petit Bateau has over 400 shops in France and abroad. Our Retail teams are driven by strong commitments (CSR, digital, etc.), with the constant aim of offering the best customer experience.
Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility). As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You will be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.
Your main activities will be as follows:
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand's history, values and commitments
- Making personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruiting and retaining Petit Bateau customers through the CRM programme and customer satisfaction
- Generating turnover to develop the profitability of the sales outlet
- Supporting the sale from A to Z and transforming it
- Knowing the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contributing to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carrying out non-sales tasks to ensure a premium in-store experience
- Participating in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
You are:
- Curious
- Self-motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
You enjoy:
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi-tasking environment
Permanent Contract - Retail Sales Assistant 32h - Petit Bateau London - Notting Hill employer: Thegoodgoods
Contact Detail:
Thegoodgoods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Contract - Retail Sales Assistant 32h - Petit Bateau London - Notting Hill
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Petit Bateau's history, values, and commitments. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would advise customers and handle their needs. Role-playing with a friend can help you feel more confident when it comes to showcasing your abilities during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Petit Bateau family!
We think you need these skills to ace Permanent Contract - Retail Sales Assistant 32h - Petit Bateau London - Notting Hill
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for Petit Bateau shine through! Share why you connect with our values of freedom, quality, and sustainability. We want to see how you embody the spirit of our brand!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in retail and customer service, and don’t forget to mention any skills that align with our commitment to CSR and sustainability. We appreciate a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We love a good story, but we also value brevity—make every word count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus in our digital world!
How to prepare for a job interview at Thegoodgoods
✨Know the Brand Inside Out
Before your interview, dive deep into Petit Bateau's history, values, and commitments. Understanding their motto of 'Freedom, Quality, Durability' will help you connect with the brand's spirit and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, you'll be the face of the brand. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can embody the brand's values while ensuring a top-notch customer experience.
✨Demonstrate Your Team Spirit
Petit Bateau values teamwork, so be ready to discuss how you contribute to a cohesive group. Share instances where you've collaborated effectively with colleagues to achieve common goals, especially in a retail or customer service setting.
✨Be Ready to Discuss Sustainability
With Petit Bateau's commitment to sustainability, it's crucial to express your understanding of CSR (Corporate Social Responsibility). Think about how you can contribute to their mission of connecting children to nature and promoting responsible clothing practices.
