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- Tasks: Support students from inquiry to enrolment, ensuring a smooth journey.
- Company: Join a dynamic team at a new Milton Keynes office focused on online education.
- Benefits: Enjoy free parking and a flexible work environment with a temp contract.
- Why this job: Be part of a mission-driven team that helps students achieve their educational goals.
- Qualifications: Sales experience, preferably in education, with strong CRM and communication skills required.
- Other info: Work Monday to Friday, 8.30-17.00, with a minimum of 3 days in the office.
An exciting opportunity has arisen for a Student Support Advisor to join our newly formed team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses.
This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from inquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.
You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).
Student Support Advisors will need to understand the University's full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately lead to a sale.
Our Successful Candidate
- A results-focused, target-driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes.
- Experience working in a similar target-based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.
- A track record of successfully meeting sales quotas, preferably over the phone or via social media channels.
- High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.
- Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stakeholders, influence, and debate at senior levels, to get the right result.
This role is based in Milton Keynes with a minimum of 3 days per week in the office.
Student Support Advisor employer: thefutureworks
Contact Detail:
thefutureworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor
✨Tip Number 1
Familiarise yourself with the educational products and services offered by StudySmarter. Understanding our offerings will not only help you answer potential student queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your sales techniques, especially those relevant to online products. Since this role involves converting leads into enrolled students, showcasing your ability to persuade and influence will be key in your discussions with us.
✨Tip Number 3
Practice using CRM systems if you're not already familiar with them. Being proficient in managing customer interactions and tracking leads will set you apart as a candidate who can hit the ground running in this role.
✨Tip Number 4
Prepare examples of how you've successfully met sales targets in previous roles. Be ready to discuss specific strategies you used to convert leads, as this will highlight your results-driven approach and align with what we're looking for.
We think you need these skills to ace Student Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer support, particularly in educational programmes. Use specific examples that demonstrate your ability to meet targets and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of the role. Mention your experience with CRM systems and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasise skills such as persuasion, influencing, and relationship-building. Provide concrete examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at thefutureworks
✨Know the Product Inside Out
Make sure you have a solid understanding of the university's courses and services. Be prepared to discuss specific programmes, their benefits, and how they can meet potential students' needs.
✨Demonstrate Your Sales Skills
Prepare examples from your past experience where you've successfully converted leads into sales. Highlight your ability to meet targets and how you’ve used CRM systems to track and manage customer interactions.
✨Build Rapport with Interviewers
Showcase your interpersonal skills by engaging with the interviewers. Use active listening and ask insightful questions about the role and the team to demonstrate your interest and enthusiasm.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult customer situations or converting a hesitant lead. Think through your responses and be ready to explain your thought process and strategies.
