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- Tasks: Support students through their journey from inquiry to enrolment in online courses.
- Company: Join a dynamic team at a forward-thinking educational institution.
- Benefits: Competitive pay, free parking, and a supportive work environment.
- Why this job: Make a real difference in students' lives while developing your sales skills.
- Qualifications: Sales experience, preferably in education, with strong communication skills.
- Other info: Opportunity for growth in a vibrant, collaborative setting.
Student Support Advisor
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Temp 3 Months
£30,453
Milton Keynes
Free parking
An exciting opportunity has arisen for a Student Support Advisor to join our newly formed team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from inquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.
You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).
Student Support Advisors will need to understand the University\’s full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale.
Our Successful Candidate
A result\’s focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.
A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.
Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.
At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.
Each application is reviewed with care and attention to your unique experience, skills, and achievements. xiskglj
If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We\’d love to hear from you-please feel free to get in touch directly about this opportunity
Student Support Advisor employer: thefutureworks
Contact Detail:
thefutureworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Building connections can give you insider info that could set you apart.
✨Tip Number 2
Practice your pitch! You’ll need to sell yourself just like you’d sell our online courses. Prepare a short, engaging summary of your skills and experiences that relate to the job. Make it memorable and practice until it feels natural.
✨Tip Number 3
Be proactive! Don’t just wait for the interview; follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar. Plus, who doesn’t love a bit of extra enthusiasm?
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team in Milton Keynes. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Student Support Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really soak in the job description. It’s packed with clues about what we’re looking for, so make sure you understand the role and how your skills fit in.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience aligns with the Student Support Advisor role. Highlight relevant skills and experiences that show us you’re the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with potential students, make sure your written application reflects your outstanding communication skills. Be clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: When you’re ready to submit your application, make sure you do it through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at thefutureworks
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the university's products and services. Familiarise yourself with the online courses offered and be ready to discuss how they can benefit potential students. This knowledge will help you build rapport and demonstrate your expertise.
✨Showcase Your Sales Skills
Prepare examples of your past sales successes, especially in educational programmes or similar fields. Be ready to discuss specific targets you've met and how you achieved them. This will show that you're results-focused and capable of driving conversions.
✨Practice Your Communication
Since this role involves a lot of interaction with potential students, practice your oral and written communication skills. Consider role-playing common scenarios you might encounter, such as answering inquiries or persuading a lead to enrol. Clear and confident communication is key!
✨Be Ready for CRM Questions
Brush up on your knowledge of CRM systems, particularly the GrowCo Enquiry Management System mentioned in the job description. Be prepared to discuss your experience with CRM software and how you've used it to manage leads and track customer interactions effectively.
