At a Glance
- Tasks: Support and improve operational systems while providing helpdesk assistance and user training.
- Company: Join a forward-thinking company focused on innovation and employee wellbeing.
- Benefits: Enjoy hybrid working, 25 days annual leave, and exclusive perks.
- Other info: Great career growth opportunities and a newly refurbished office await you!
- Why this job: Make a real difference by enhancing systems and supporting users in a dynamic environment.
- Qualifications: Strong problem-solving skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 30000 £ per year.
We are recruiting for an Operations Systems Co-Ordinator to support the effective administration, maintenance, and continuous improvement of operational systems and technology across the business. This role is ideal for a technically minded administrator or systems support professional who enjoys problem-solving, supporting users, and improving processes. The successful candidate will play a key role in ensuring operational systems function efficiently and effectively, helping deliver excellent service to both internal and external customers. The position involves providing helpdesk support, system administration, user training, reporting, testing, and acting as a super user across multiple operational systems. Due to location, own transport is desirable.
Key Responsibilities
- Systems Support & Helpdesk Administration
- Provide first-line support for operational systems, investigating, replicating, and resolving user issues.
- Escalate technical or business-critical issues to third-party suppliers and internal management when required.
- Liaise with external software providers to monitor and progress outstanding issues.
- Test fixes and system changes before releasing them back to users.
- Identify opportunities for system improvements and more efficient ways of working.
- Become a super user across multiple operational systems.
- User Training & Support
- Deliver webinars, drop-in sessions, group training, and one-to-one support for internal and external users.
- Create user guides, training documentation, videos, and e-learning materials.
- Monitor recurring issues and develop training solutions to reduce repeat queries.
- Data & Reporting
- Produce and maintain reports using Report Builder and Power BI.
- Support users with reporting queries and improve data accessibility and usability.
- System Testing & Administration
- Test system enhancements, updates, bug fixes, and new functionality accurately.
- Communicate upcoming system changes and updates to users.
- Carry out general systems administration, including setting up and maintaining data and system items with a high level of accuracy.
- Compliance & Data Integrity
- Ensure confidentiality, integrity, and security of all data in line with GDPR, ISO9001, and company policies.
- Maintain quality standards and accuracy across all tasks and system processes.
Skills & Experience Required
- Strong problem-solving and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong organisational and administrative skills with the ability to prioritise workloads effectively.
- Good technical aptitude and confidence working with systems and software.
- Ability to build positive working relationships with users, colleagues, and third-party suppliers.
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and MS Project.
- Ability to work proactively and independently while managing multiple priorities.
25 days' annual leave which increases with length of service - Hybrid working options available (2 days in office) - Defined contributory pension schemes - Employee assistant scheme (health assured) - Hapi - employee benefits and wellbeing platform giving access to exclusive perks and discounts - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Free parking - Free drinks - New office refurb.
Operations Systems Co-Ordinator in Kenilworth employer: thefutureworks
Join a forward-thinking company as an Operations Systems Co-Ordinator, where you will thrive in a supportive and innovative work culture that values problem-solving and continuous improvement. With hybrid working options, generous annual leave, and a comprehensive benefits package including health and wellbeing initiatives, this role offers excellent opportunities for personal and professional growth in a newly refurbished office environment. Enjoy the perks of free parking and access to exclusive discounts while making a meaningful impact on operational efficiency and user support.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Systems Co-Ordinator in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. Think of examples from your past experiences that highlight your ability to support users and improve processes.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can sometimes get you noticed faster than waiting for a notification.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for their team!
We think you need these skills to ace Operations Systems Co-Ordinator in Kenilworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Operations Systems Co-Ordinator role. We want to see how your problem-solving abilities and technical aptitude shine through!
Show Off Your Communication Skills:Since this role involves a lot of user training and support, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Technical Know-How:We’re looking for someone with a good technical aptitude, so don’t shy away from mentioning any systems or software you’ve worked with. Share specific examples of how you've improved processes or provided support in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at thefutureworks
✨Know Your Systems
Familiarise yourself with the operational systems mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your technical aptitude and problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since the role involves user training and support, be prepared to discuss how you've effectively communicated complex information in the past. Bring examples of how you've created user guides or delivered training sessions to show your ability to engage with users.
✨Prepare for Scenario Questions
Anticipate questions that ask how you would handle specific user issues or system improvements. Think through your problem-solving process and be ready to explain your approach clearly. This will highlight your troubleshooting abilities and proactive mindset.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you prioritise tasks and manage multiple responsibilities. Share examples from previous roles where you successfully balanced competing priorities while maintaining high-quality work.
