At a Glance
- Tasks: Welcome guests and provide top-notch customer service in a busy reception.
- Company: Join a dynamic team at a leading serviced apartment provider.
- Benefits: Flexible part-time hours, great experience, and a friendly work environment.
- Other info: Temporary role until January 27, with potential for future opportunities.
- Why this job: Perfect for those who love interacting with people and thrive in hospitality.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 13 - 13 £ per hour.
We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments.
Key Responsibilities
- Welcome guests, visitors and residents, providing a professional and friendly reception service.
- Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
- Assist with arrivals, departures, key management and access cards.
- Handle customer queries and complaints, escalating where necessary.
- Maintain accurate accommodation records and administrative documentation.
- Report maintenance issues and provide updates to customers.
- Manage incoming mail and parcel collections.
- Conduct viewings for prospective customers.
- Support the preparation of information packs, correspondence and reports.
- Ensure reception and communal areas are maintained to a high standard.
About You
- Previous experience in a customer service, reception, hospitality or administrative role.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Competent user of Microsoft Office applications including Word, Excel and Outlook.
- Ability to work independently and as part of a team.
- Professional, reliable and customer-focused approach.
- Experience within accommodation, hospitality, lettings or student accommodation would be advantageous.
Additional Information
Working Hours:
- Wednesday: 2:00pm - 6:00pm
- Friday: 2:00pm - 6:00pm
- Saturday: 9:30am - 1:30pm
- Sunday: 9:30am - 1:30pm
Duration: Temporary assignment until 27 January.
At thefutureworks, we are committed to providing outstanding service while championing equality, diversity and inclusion throughout our recruitment process. Every application is reviewed fairly and based on skills, experience and potential. If your application is shortlisted, a member of our team will be in touch.
Part-Time Serviced Apartment Receptionist in Coventry employer: thefutureworks
At thefutureworks, we pride ourselves on fostering a vibrant and inclusive work environment where every team member is valued. As a Part-Time Serviced Apartment Receptionist, you will enjoy flexible working hours that fit around your lifestyle, alongside opportunities for professional development in the hospitality sector. Join us in delivering exceptional service to our guests while being part of a supportive team that champions equality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Serviced Apartment Receptionist in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the serviced apartments and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-facing role. Make sure you look professional and approachable when you arrive for your interview. It sets the tone for how you'll represent the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-Time Serviced Apartment Receptionist in Coventry
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service or reception roles. We want to see how you've gone above and beyond for guests or clients in the past!
Be Professional Yet Friendly:Your written application should reflect a balance of professionalism and approachability. Use a friendly tone while keeping it polished – we’re all about that warm welcome!
Tailor Your Application:Don’t just send out the same application everywhere! Tailor your CV and cover letter to match the specifics of this role. Mention how your skills align with our needs at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at thefutureworks
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Serviced Apartment Receptionist. Familiarise yourself with the key tasks like handling enquiries, managing arrivals and departures, and maintaining records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or successfully resolved a complaint. This will show that you’re proactive and customer-focused, just like they want.
✨Practice Your Communication
As the first point of contact, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Dress the Part
First impressions matter, especially in a front-facing role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects your understanding of the professional environment you’ll be working in.
