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- Tasks: Be the go-to person for tenant and customer communication while managing feedback and queries.
- Company: Join The Friary Guildford, a vibrant retail centre in the heart of Guildford.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Other info: Work alongside a supportive team and gain valuable experience in facilities management.
- Why this job: Make a real difference in a dynamic environment and enhance customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
The property is a medium retail premises located in Guildford. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities:
- Act as main point of contact for tenant and customer liaison.
- Ensure that feedback is logged and directed to the appropriate person within the Centre Management team.
- Track all feedback to ensure closure.
- Escalate any issues to the Centre Manager.
- Create an effective, engaging, and efficient communication programme to include quarterly retailer briefings, tenants’ meetings, handbook, and regular updates through newsletters and in-centre app.
- Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement.
- Answer telephone, ensuring that all queries are dealt with or passed onto the relevant person and greet visitors to the management suite in a welcoming and professional manner.
- Collate and process expenses on behalf of the Centre Manager.
- Be point of contact for any IT issues for the Centre Manager’s team.
- Responsible for the distribution of any updates to policies and procedures to the relevant teams.
- Take minutes for any meetings in order to support the centre management team.
- Order any stationary as and when required, e.g. Business Cards, IT Equipment etc.
- Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover reports.
- Keep the wider business and leasing teams abreast of retailer performance.
Centre Coordinator Applications closing date: 28/02/2026 in Surrey employer: Thefriaryguildford
Contact Detail:
Thefriaryguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Coordinator Applications closing date: 28/02/2026 in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Centre Coordinator Applications closing date: 28/02/2026 in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Centre Coordinator role. Highlight your experience in facilities management and any relevant skills that align with the job description. We want to see how you can be an essential asset to our team!
Showcase Your Communication Skills: Since you'll be the main point of contact for tenants and customers, it's crucial to demonstrate your communication prowess. Use clear and engaging language in your application to reflect how you'd create effective communication programmes at the centre.
Highlight Problem-Solving Abilities: The role involves tracking feedback and escalating issues, so make sure to mention any past experiences where you've successfully resolved problems. We love seeing candidates who can think on their feet and ensure smooth operations!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Thefriaryguildford
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Centre Coordinator. Familiarise yourself with tenant and customer liaison processes, as well as how to manage feedback effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled tenant communications or resolved issues. Be ready to share these examples during the interview to illustrate your problem-solving skills and ability to engage with clients and colleagues.
✨Showcase Your Communication Skills
As a Centre Coordinator, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief outline of how you would create an engaging communication programme for tenants, as this could impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the Centre Manager faces or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.