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- Tasks: Be the go-to person for tenant relations and ensure smooth operations at our retail centre.
- Company: Join a dynamic team at The Friary Guildford, a vibrant retail hub.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Why this job: Make a real difference in a lively environment while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Great chance to learn and grow in facilities management.
The predicted salary is between 28800 - 43200 £ per year.
The property is a medium retail premises located in Guildford. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities:
- People: Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager. Create an effective, engaging, and efficient communication programme to include quarterly retailer briefings, tenants’ meetings, handbook, and regular updates through newsletters and in-centre app. Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement. Answer telephone, ensuring that all queries are dealt with or passed onto the relevant person and greet visitors to the management suite in a welcoming and professional manner. Collate and process expenses on behalf of the Centre Manager. Be point of contact for any IT issues for the Centre Manager’s team. Responsible for the distribution of any updates to policies and procedures to the relevant teams. Take minutes for any meetings in order to support the centre management team. Order any stationary as and when required, e.g. Business Cards, IT Equipment etc.
- Commerciality: Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover reports. Keep the wider business and leasing teams abreast of retailer performance & footfall. Support the Centre Manager with regards to the preparation of business/asset plans. Support the Centre Manager / Operations Manager with the required admin support to successfully manage the relationship with key service partners including monitoring performance by KPIs, Elogbooks etc.
- Quality Control: Assist with any changes to processes/procedures and ensure they are distributed accordingly.
- Compliance: Assist with monitoring and maintaining centre compliance to CBRE standard policies and procedures. Maintain records of accidents/incidents and ensure that reporting procedures are followed. Assist with the end-to-end coordination of the CBRE permits and permissions system for all contractors. This includes compiling all Health & Safety documentation, initial review of documentation, scheduling of works, monitoring of works, tracking insurance levels and expiry dates, filing control and close out reviews. To support environmental management initiatives for the centre, in compliance with CBRE/client policies.
- Other: Manage the petty cash for the centre, ensuring the correct process is followed at all times. Raise purchase orders for all centre expenditure and approve invoices for payment in line with procedure. Distribute post. Arrange any travel requirements for the centre management team as and when required. Administer lost property ensuring the correct process is followed. Facilitate unit (vacant or occupied) inspection for leasing purposes. Support the duty management function as a member of the management team as required. Any other duties as directed by your Manager in accordance with the needs of the business.
Centre Coordinator in Guildford employer: Thefriaryguildford
Contact Detail:
Thefriaryguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Coordinator in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute as a Centre Coordinator. Tailor your responses to show that you're not just a fit for the role, but also for the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Centre Coordinator in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Coordinator role. Highlight relevant experience in facilities management and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at The Friary Guildford. Share specific examples of how you've handled tenant relations or improved communication in previous roles.
Showcase Your Communication Skills: As a Centre Coordinator, communication is key! In your application, demonstrate your ability to engage with different stakeholders. Whether it's through your writing style or examples of past experiences, let us know you can keep everyone in the loop.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re there!
How to prepare for a job interview at Thefriaryguildford
✨Know the Centre Inside Out
Before your interview, make sure you research The Friary Guildford thoroughly. Understand its layout, the types of retailers present, and any recent news or events. This will help you demonstrate your genuine interest in the role and show that you're proactive.
✨Showcase Your Communication Skills
As a Centre Coordinator, you'll be the main point of contact for tenants and customers. Prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or improved communication processes, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with tenant complaints or managing feedback. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready for the challenges of the role.
✨Demonstrate Your Organisational Skills
The role involves a lot of administrative tasks, from managing petty cash to coordinating meetings. Be ready to discuss your organisational strategies and tools you use to stay on top of tasks. Sharing specific examples of how you've successfully managed multiple responsibilities will give you an edge.
