At a Glance
- Tasks: Manage resource planning and optimise schedules to enhance operational performance.
- Company: Join a well-established Resource Planning team in Derbyshire.
- Benefits: Competitive salary of £32,000–£36,000 plus a comprehensive benefits package.
- Other info: Full-time onsite role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by influencing service levels and optimising workforce management.
- Qualifications: Experience in contact centre resource planning and proficiency with WFM tools required.
The predicted salary is between 32000 - 36000 £ per year.
Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first‑class opportunity to join an established Resource Planning team. The role is fully onsite (Mon – Fri) and provides a competitive base salary and broad benefits package of £32,000–£36,000 (depending on experience).
What You’ll Do
- Own and manage the short‑term resource planning cycle (> 8 weeks)
- Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand
- Effectively manage ‘off‑line’ activities to ensure optimal resource availability
- Analyse performance trends to adjust forecast accuracy and schedule optimisation
- Optimise and improve the use of the WFM platform
- Spot trends and risks to improve future planning
- Influence stakeholders in best practice planning processes
What We’re Looking For
- Experience within a contact centre Resource Planning or Workforce Planning team
- Strong knowledge of creating, releasing, and optimising staff schedules
- Hands‑on use of a leading WFM platform (NICE, Verint, Calabrio, Alvaria)
- Competent Excel & analytical skills
- Proactive relationship building and stakeholder engagement abilities
- A proactive mindset with a focus on continuous improvement
Resource Planning & Scheduling Analyst employer: theforum.social - jobboard
Join a dynamic and supportive team in Derbyshire as a Resource Planning & Scheduling Analyst, where your expertise will be valued and your contributions recognised. With a competitive salary and a comprehensive benefits package, we foster a collaborative work culture that prioritises employee growth and development. Our commitment to continuous improvement and innovation ensures that you will have the opportunity to enhance your skills while making a meaningful impact on operational performance.
Contact Details:
theforum.social - jobboard Recruitment Team
