At a Glance
- Tasks: Lead a dynamic team to optimise staffing and enhance service delivery.
- Company: Join Capital One, a leader in innovative financial solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Collaborative environment with opportunities to partner across teams.
- Why this job: Make a real impact by driving performance and coaching a talented team.
- Qualifications: Strong leadership and analytical skills with workforce management experience.
The predicted salary is between 40000 - 50000 £ per year.
Capital One in Nottingham is seeking a Team Manager – Workforce Management to lead the Mission Control real-time team responsible for staffing and service delivery.
You will drive performance, coach staff, and partner with Operations, Technology and offshore teams to resolve incidents and maintain KPIs.
The role requires strong leadership, analytical skills, and experience in workforce management.
This hybrid Nottingham-based role offers in-office collaboration three days a week (Tue–Thu) with
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Real-Time WFM Team Lead - Nottingham Hybrid employer: theforum.social - jobboard
At theforum.social, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a WFM Manager, you will have access to comprehensive growth opportunities, allowing you to develop your skills while contributing to our dynamic multi-channel customer operation. Located in a vibrant environment, we offer competitive benefits and a supportive team atmosphere that values your insights and encourages professional development.
Contact Details:
theforum.social - jobboard Recruitment Team
