At a Glance
- Tasks: Turn data into smart workforce plans and optimise resource allocation.
- Company: Join Novuna, a forward-thinking company committed to outstanding customer experiences.
- Benefits: Enjoy 25 days holiday, health perks, and a flexible benefits package.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by balancing customer needs and operational efficiency.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Leeds
Advertised by: Novuna
Salary: 40,000
Closing on: Jun 30 2026
Do you enjoy turning data into smart, actionable workforce plans? Can you balance customer demand, service levels, and resource efficiency in a fast‑paced environment? Are you confident using forecasting and scheduling tools to drive performance and improve customer outcomes?
What you'll do:
- 12‑month fixed‑term contract working closely with the Reporting and MI Manager, you'll use Business Intelligence to forecast operational performance and plan resource allocation effectively.
- You'll play a key role in ensuring Service SLAs are met and exceeded, while balancing resource efficiency, cost control, and regulatory requirements to support Novuna's commitment to delivering an outstanding customer experience.
- Use EWFM or a similar workforce planning tool, alongside other systems, to produce accurate workload forecasts and resource plans.
- Create and manage shift patterns for Customer Service teams to ensure optimal coverage.
- Support a strong governance framework by following best practice processes and maintaining a compliant, well‑controlled working environment.
- Build and maintain effective relationships with key stakeholders across the business.
What you'll bring:
- Proven experience as a Resource Planner, with a strong analytical mindset and a data‑driven approach to workforce management.
- Hands‑on experience using tools such as EWFM (or similar) to forecast workloads, plan resource requirements, and optimise schedules to meet service demand.
- Confidence in interpreting performance data, spotting trends, and making informed decisions that balance customer experience, operational efficiency, and cost control.
- Strong communication and stakeholder management skills, working closely with operational teams to adapt plans, respond to changing demands, and consistently deliver against SLA targets while supporting regulatory requirements.
You'll be a great fit if you:
- Have a naturally analytical, data‑led approach.
- Can interpret customer needs and translate them into effective plans.
- Think operationally, with a focus on efficiency and outcomes.
- Enjoy problem‑solving and adapting to changing priorities.
What can we offer you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- 25 days holiday, plus bank holidays and the option to buy/sell 5 days.
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.
Being yourself:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Resource Planner in Leeds employer: theforum.social - jobboard
At Novuna, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leeds where innovation and collaboration thrive. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes flexible holiday options and a robust health support system. We foster a culture of inclusivity and growth, empowering our team members to develop their skills and advance their careers while making a meaningful impact on customer experiences.
Contact Details:
theforum.social - jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to resource planning. Use your analytical skills to showcase how you've tackled similar challenges in the past.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask about the next steps.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you, and applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Resource Planner in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with resource planning and data analysis. Use keywords from the job description to show that you’re a perfect fit for the role.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used forecasting and scheduling tools like EWFM in previous roles. This will help us see your hands-on experience and analytical mindset in action.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Early:We might close the application process earlier if we get a lot of interest, so don’t wait until the last minute! Head over to our website and submit your application as soon as you can to avoid missing out.
How to prepare for a job interview at theforum.social - jobboard
✨Know Your Tools
Familiarise yourself with EWFM or any similar workforce planning tools before the interview. Be ready to discuss how you've used these tools in past roles to forecast workloads and optimise schedules. This will show that you have the hands-on experience they're looking for.
✨Data-Driven Mindset
Prepare to demonstrate your analytical skills by bringing examples of how you've interpreted performance data in previous positions. Think about specific instances where your data-driven decisions led to improved customer outcomes or operational efficiency.
✨Stakeholder Engagement
Since strong communication is key, think of examples where you've built effective relationships with stakeholders. Be ready to share how you adapted plans based on their feedback or changing demands, showcasing your ability to collaborate and respond to operational needs.
✨Problem-Solving Examples
Be prepared to discuss challenges you've faced in resource planning and how you solved them. Highlight your problem-solving skills and adaptability, especially in fast-paced environments, to show that you can handle the dynamic nature of the role.
