Senior Partner Manager in Dunfermline

With 24 million customers across six countries, Sky delivers media and entertainment on a truly inclusive platform. Join a team where you can be yourself and make a lasting impact.

What you’ll do:

• Manage commercial and contractual relationships with key Partners supporting the Customer Service Group, aligning with Sky’s strategic objectives.
• Act as the central liaison for internal stakeholders and external Partner accounts, ensuring seamless communication and issue resolution.
• Lead the negotiation and agreement of KPIs and commercial terms that deliver optimal value for Sky.
• Implement and oversee a robust Risk and Reward framework to drive Partner performance.
• Monitor, analyse, and govern Partner activity to mitigate risk and maximise operational outcomes.
• Ensure Partners operate in line with contractual obligations and take decisive action when performance or compliance issues arise.
• Conduct due diligence and strategic evaluation of potential Partners to ensure alignment with Sky’s values, goals, and service expectations.
• Act as a key escalation point for resolving challenges within Partner relationships, ensuring timely and effective outcomes.
• Build and maintain strong, collaborative relationships with Partners, the wider CSG Planning team, and key internal stakeholders to ensure shared success.
• Work closely with internal teams to align Partner objectives with Sky’s operational goals, customer outcomes, and brand values.
• Present partnership strategies, performance updates, and improvement plans to senior stakeholders, ensuring transparency and accountability.

What you’ll bring:

• Planning & operational knowledge of the Call Center Planning cycle in an operational environment.
• Proven track record of engaging multiple third-party stakeholders at executive level.
• Strong stakeholder influence and relationship building skills at all levels.
• Commercial acumen with a results-driven approach to embedding partner performance methodology.
• Analytical thinking to interpret commercial terms, assess performance, and recommend clear, risk-mitigated actions.
• Executive communication skills with confident, impact-driven presence across all levels.
• Availability to travel within the UK and internationally.

Team Overview: Customer Service Group. Our Customer Service Group team delivers exceptional customer service through talented frontline colleagues and support staff. We create great experiences for our people and customers in a fast-paced, dynamic environment.

The Rewards:

• Sky Q for all your TV needs.
• Exclusive rate on Sky Glass.
• Discounted mobile and broadband.
• Wide range of Sky VIP rewards and experiences.

How you’ll work: We offer hybrid working across unique office spaces and the convenience of working from home. Hybrid flexibility gives you more control over where and how you work. More details will be discussed during the recruitment process.

Your office base: Livingston / Dunfermline / Glasgow / Newcastle / Leeds / Osterley.

Inclusion: At Sky we focus on who you are and your potential, with flexibility for work-life balance. We welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We are a Disability Confident Accredited Employer and encourage applications from all candidates.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you applied for and the nature of any convictions, we might have to withdraw the offer.