At a Glance
- Tasks: Manage relationships with restaurants and drive revenue growth through tailored solutions.
- Company: Join TheFork, Europe's leading restaurant booking platform, part of Tripadvisor Group.
- Benefits: Enjoy flexible working, competitive salary, lunch vouchers, and lifestyle benefits.
- Other info: Work in a multicultural environment with opportunities for continuous learning and development.
- Why this job: Be part of a diverse team that values innovation and makes a real impact in the restaurant industry.
- Qualifications: Fluent in English with 2+ years in account management; strong negotiation and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
What you will do:
- Manage the relationship with our customers, the restaurants.
- Offer personalized service once they have joined TheFork network.
- Ensure your Restaurant portfolio generates significant revenue with TheFork month over month by selling TheFork solutions to the Restaurants.
- Be the primary point of contact and build long-term relationships with customers.
- Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing.
- Set up action plans defined with Sales and Marketing departments.
- Work closely with our team of Marketing Restaurant Offer to develop promotional plans for your portfolio.
- Negotiate favourable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate.
- Monitor and take actions to ensure restaurants comply with our T&CS and quality policies.
- Ensure support and training to use our tools.
- Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications.
Your KPIs will include (but not limited to):
- Monthly revenues generated by the restaurants in your portfolio.
- Promotions available across your portfolio.
- Maintaining and reducing our Churn Level.
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
- Number and quality of restaurants participating in TheFork Festivals.
Who you are:
You Must Meet These Critical Qualifications:
- Fluent in English; additional languages are highly appreciated.
- At least two years of experience in account management or a closely related role.
- A self-driven, results-oriented professional who consistently strives to meet and exceed targets.
- Confident and comfortable conducting negotiations and commercial conversations over the phone.
- Strong understanding of revenue management-related topics and commercial performance levers.
- Analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
- Quickly establish trust and build credible, long-term business relationships.
- Work autonomously and manage KPIs, targets, and performance metrics.
- Adept at managing multiple projects simultaneously without losing focus or quality.
You Can Impress With These Additions:
- Experience within the Internet, digital, or tech sector.
- Proven background in pitching and selling promotions, deals, or flash sales.
- Comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
- Experience handling large portfolios, managing between 300 and 800 accounts.
- Thrive in fast-paced environments and remain organised under pressure.
What we offer you:
- An awesome team.
- A permanent contract.
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).
- Competitive fixed salary and bonus.
- Lunch vouchers available 3 working days per week (delivered to the office only).
- International teams and a multicultural environment spanning 11 offices across Europe.
- Highly inclusive working environment.
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
- Continuous learning and development programs.
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey.
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
- Health insurance.
- Life & Disability Insurance at no cost to the employee.
- Attractive pension plans.
- Amazing offices with dining, a coffee point on each floor, and leisure area.
- Team building events.
All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavour to ensure that everyone has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.
Account Manager in London employer: TheFork
At TheFork, we pride ourselves on fostering a vibrant and inclusive work culture that champions personal growth and innovation. As an Account Manager, you'll enjoy a flexible working environment, competitive salary, and numerous lifestyle benefits, all while being part of a passionate team dedicated to transforming the restaurant industry across Europe. With opportunities for continuous learning and a commitment to employee well-being, your career here is not just a job—it's a meaningful journey.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TheFork. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TheFork
Don't be shy about reaching out to TheFork directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TheFork and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TheFork
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
