At a Glance
- Tasks: Lead daily operations at Scotland’s No.1 hotel, ensuring exceptional guest experiences.
- Company: Join The Fife Arms, a multi-award-winning, 5-star hotel in the stunning Cairngorms.
- Benefits: Enjoy competitive salary, 30 days holiday, and quality staff accommodation.
- Other info: Opportunities for career development and health & wellbeing support.
- Why this job: Step into a leadership role and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Step Into Leadership at Scotland’s No.1 Hotel — Duty Manager Opportunity at The Fife Arms. Following an outstanding year in 2025, we are looking for a Duty Manager to help oversee the daily operations of The Fife Arms—our multi-award-winning, 5-star hotel located in the stunning village of Braemar, deep in the Cairngorms National Park. Recognised with 2 MICHELIN Keys, The Fife Arms offers a guest experience like no other, and we’re searching for a dynamic, detail-oriented individual who thrives on excellence.
In this pivotal role, you’ll support the General Manager and Deputy General Manager in leading day-to-day operations, ensuring our guests receive a warm welcome, seamless service, and a truly memorable stay. You’ll be visible, approachable, and ready to lead by example—fostering strong relationships across departments and enhancing our exceptional standards.
Your Role as Duty Manager
- Ensure smooth daily hotel operations, maintaining the highest guest service standards expected of a luxury property.
- Respond promptly and professionally to guest enquiries, feedback, and any concerns.
- Monitor reservations, occupancy, and key revenue performance indicators.
- Work collaboratively with all departments to maintain cleanliness, safety, and service quality.
- Ensure full compliance with hotel policies and legal regulations.
- Serve as the point of contact for VIP guests and support the coordination of special events.
- Handle any emergencies or unexpected situations with calm, confident leadership.
What We’re Looking For
- Solid experience in a luxury hospitality setting – experience with LQA or Forbes is an asset.
- Strong communication skills and the ability to remain composed in a fast-paced environment.
- Proactive, hands-on leadership style with an eye for detail and quality.
- Enthusiasm for learning and continuous improvement.
- A good understanding of Health & Safety and COSHH practices.
- UK work eligibility (unfortunately, we are unable to offer visa sponsorship for this role).
What You’ll Enjoy
- Competitive salary with TRONC and service charge.
- 30 days paid holiday per year.
- Quality staff accommodation, if you are relocating to the area.
- An annual complimentary guest stay for you and a plus-one.
- Discounted local gym and golf club memberships, as well as access to Scotland’s first PT Pod located in Braemar!
- Life Assurance.
- Enhanced pension scheme.
- Complimentary meals and beverages while on duty.
- Generous staff discounts across Artfarm properties in the UK, US, and Europe.
- Health & wellbeing support, including a Health Cash Plan and EAP.
- Bespoke learning and career-development opportunities tailored to your goals.
About Artfarm and The Fife Arms
Artfarm is an independent hospitality group created by Iwan and Manuela Wirth, known for reimagining extraordinary destinations around the world. From the award-winning Fife Arms and Fish Shop in Ballater to The Audley Public House and Mount St. Restaurant in London, and Cantina in Menorca—Artfarm blends art, community, hospitality, and a deep sense of place. At The Fife Arms, every room tells a story, every detail has meaning, and every guest experience is crafted with care. With 46 uniquely designed rooms, the Albamhor Spa, and a range of world-class food & beverage outlets—from Bertie’s Whisky Bar to The Clunie Dining Room—our hotel is a celebration of Scottish heritage, art, and exceptional service.
Hotel Duty Manager employer: Thefifearms
The Fife Arms, Scotland’s No.1 hotel, offers an exceptional work environment for those passionate about luxury hospitality. With a focus on employee growth, competitive salaries, and unique benefits such as complimentary stays and wellness support, we foster a culture of excellence and collaboration in the breathtaking Cairngorms National Park. Join us to be part of a team that values creativity, quality service, and a commitment to making every guest experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Fife Arms or similar luxury hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you’ve handled challenges in the past.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply directly through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Think about how you’d handle various scenarios, from guest complaints to emergencies, and be ready to discuss these during your interview.
We think you need these skills to ace Hotel Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional guest service and how you embody the values of a luxury hotel.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role at The Fife Arms. Highlight relevant experience in luxury settings and any leadership roles you've held, as this will show us you're the right fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the position without getting lost in unnecessary details.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you’ll have access to all the latest updates about the role and our hotel!
How to prepare for a job interview at Thefifearms
✨Know the Hotel Inside Out
Before your interview, make sure you research The Fife Arms thoroughly. Familiarise yourself with its history, unique features, and recent accolades. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and standards.
✨Showcase Your Leadership Style
As a Duty Manager, your leadership style is crucial. Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your proactive approach and ability to maintain composure while ensuring exceptional service—this is what they’re looking for!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you handled guest complaints or emergencies. Be ready to explain your thought process and the outcomes, demonstrating your calm and confident leadership.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s future plans, team dynamics, or how they measure success in guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
