At a Glance
- Tasks: Lead the Concierge team to create unforgettable guest experiences at a luxury hotel.
- Company: The Fife Arms, a celebrated hotel blending art, culture, and hospitality.
- Benefits: Competitive salary, 30 days holiday, complimentary meals, and career development.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
- Why this job: Shape unique experiences in a stunning Scottish setting while leading a passionate team.
- Qualifications: Experience in luxury hospitality, strong leadership, and exceptional communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: The Fife Arms Hotel, Braemar, Scotland
Awarded Condé Nast Traveler Triple Crown and holder of 2 Michelin Keys, the Fife Arms is one of Scotland’s most celebrated hotels. We are seeking an exceptional Head Ghillie (Head Concierge) to lead and inspire our Concierge team at the Fife Arms. This is a rare opportunity to shape and deliver truly individual, immersive guest experiences in one of the world’s most distinctive luxury hotels. Combining a passion for service with strong commercial instinct, you will elevate every stage of the guest journey—while driving revenue through curated experiences, partnerships, and bespoke services.
Working closely with the Deputy General Manager, Front of House Manager, and Reservations & Revenue Manager, you will position the Ghillie team at the heart of the guest experience, acting as both host and storyteller for everything the hotel and local area have to offer.
Key Responsibilities
- Leadership and Operations
- Lead and inspire the Ghillie (Concierge) team, ensuring seamless daily operations
- Maintain exceptional service standards, presentation, and professionalism
- Oversee the Head Driver and driving team, ensuring a premium experience across all transport services
- Guest Experience
- Deliver intuitive, personalised service, anticipating guest needs at every touchpoint
- Build and share expert knowledge of the hotel, local culture, heritage, and experiences
- Create memorable, meaningful experiences that define each guest’s stay
- Commercial Performance
- Drive revenue across experiences, transport, and third‑party partnerships
- Ensure all offerings are commercially viable, competitively priced, and aligned with business targets
- Identify opportunities to maximise guest spend through thoughtful upselling
- Partnerships and Experiences
- Build and nurture relationships with best‑in‑class local suppliers and partners
- Curate distinctive, high‑quality experiences that set the hotel apart
- Regularly review performance to ensure both quality and profitability
- Team Development
- Coach and develop the team to deliver exceptional service and commercial results
- Deliver training in product knowledge, storytelling, and sales techniques
- Compliance and Operations
- Ensure full compliance with Health and Safety and company standards
- Manage supplier compliance, equipment, and departmental resources
- Support duty management responsibilities when required
- Oversee vehicle standards and staff shuttle operations in collaboration with the Head Driver
About You
- You are a dynamic and creative hospitality professional who thrives in a luxury environment and leads with confidence and authenticity.
- Proven experience in a similar role within a luxury hotel or resort
- Strong commercial awareness with a track record of driving revenue
- Inspirational leadership style with the ability to develop high‑performing teams
- Exceptional communication, organisation, and problem‑solving skills
- Passion for delivering unique and memorable guest experiences
- High attention to detail with a proactive, hands‑on approach
- Strong IT skills (Microsoft 365 essential; Opera Cloud advantageous)
- Knowledge of LQA / Forbes standards (preferred)
- Resilient, adaptable, and comfortable working under pressure
- Full, clean UK driving licence
- Right to work in the UK (visa sponsorship not available)
What You’ll Enjoy
- Competitive salary plus TRONC and service charge (c. £4,750 per year)
- 30 days’ paid holiday
- Complimentary annual stay for you and a guest
- Discounted gym and golf membership, plus access to Scotland’s first PT Pod
- Life assurance and enhanced pension scheme
- Complimentary meals and drinks on duty
- Generous staff discounts across Artfarm locations
- Health and wellbeing support (Health Cash Plan and EAP)
- Tailored learning and career development opportunities
About The Fife Arms
Part of Artfarm, the Fife Arms is a world‑renowned destination where art, culture, and hospitality come together. With 47 individually designed rooms, award‑winning dining, and immersive guest experiences rooted in Scottish heritage, the hotel offers something truly distinctive. Ready to be part of something extraordinary? Apply today and help shape unforgettable experiences at the Fife Arms.
Head Ghillie (Concierge) employer: Thefifearms
The Fife Arms Hotel is an exceptional employer, offering a unique opportunity to work in one of Scotland's most celebrated luxury hotels. With a strong focus on employee growth and development, the hotel provides tailored learning opportunities, competitive salaries, and generous benefits including complimentary meals, health support, and discounts across Artfarm locations. The vibrant work culture fosters creativity and collaboration, making it an ideal environment for those passionate about delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head Ghillie (Concierge)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thefifearms. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thefifearms
Don't be shy about reaching out to Thefifearms directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Ghillie (Concierge)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thefifearms and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thefifearms
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
