At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at a luxury hotel.
- Company: Join the award-winning Fife Arms Hotel in the stunning Cairngorms National Park.
- Benefits: Competitive salary, generous leave, discounts, and tailored career development.
- Other info: Enjoy a vibrant work culture with opportunities for personal and professional growth.
- Why this job: Be part of a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in 5-star hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join one of Scotland’s most celebrated luxury destinations. The award-winning Fife Arms—a 5‑star retreat in the heart of the Cairngorms National Park, and recipient of the prestigious Condé Nast Traveler Triple Crown and two Michelin Keys—is seeking an accomplished and forward‑thinking Front of House Manager.
About the Role
As Front of House Manager, you will lead a dynamic Front Office team to deliver seamless, intuitive, and personalised guest experiences. You will play a key role in driving guest satisfaction, maximising room revenue, and ensuring every interaction reflects the exceptional standards and character of the Fife Arms. You will work in alignment with our core values, operational standards, and business goals, fostering a culture of excellence, warmth, and attention to detail.
Key Responsibilities
- Oversee all Front Office operations, ensuring the highest standards of service at all times
- Drive guest satisfaction and revenue performance across rooms and guest experiences
- Lead, inspire, and develop a high-performing team through coaching and mentoring
- Ensure smooth and efficient service delivery, resolving challenges proactively
- Uphold LQA standards and continuously enhance the guest journey
About You
- Proven experience in a 5‑star luxury hospitality environment
- Strong understanding of LQA or Forbes service standards
- Experience using Opera Cloud PMS
- A confident leader with excellent communication and organisational skills
- High levels of emotional intelligence, initiative, and attention to detail
- Passionate about developing people and creating exceptional guest experiences
- Must already have the right to work in the UK – visa sponsorship is not possible for this role
What We Offer
- Competitive salary plus approximately £4,800 per annum in TRONC/service charge
- 30 days annual leave
- Complimentary annual guest experience for you and a guest
- Enhanced pension scheme
- Generous Artfarm‑wide discounts across our UK, European, and US locations
- Life assurance
- Health cash plan
- Employee Assistance Programme
- Tailored career development opportunities to support your ambitions
