At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at a luxury hotel.
- Company: Join The Fife Arms, Scotland’s No.1 hotel in the stunning Cairngorms National Park.
- Benefits: Enjoy competitive salary, 30 days holiday, and quality staff accommodation.
- Other info: Opportunities for career development and health & wellbeing support.
- Why this job: Be part of a dynamic team and enhance your leadership skills in luxury hospitality.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Step Into Leadership at Scotland’s No.1 Hotel — Duty Manager Opportunity at The Fife Arms. Following an outstanding year in 2025, we are looking for a Duty Manager to help oversee the daily operations of The Fife Arms—our multi-award-winning, 5-star hotel located in the stunning village of Braemar, deep in the Cairngorms National Park. Recognised with 2 MICHELIN Keys, The Fife Arms offers a guest experience like no other, and we’re searching for a dynamic, detail-oriented individual who thrives on excellence.
In this pivotal role, you’ll support the General Manager and Deputy General Manager in leading day-to-day operations, ensuring our guests receive a warm welcome, seamless service, and a truly memorable stay. You’ll be visible, approachable, and ready to lead by example—fostering strong relationships across departments and enhancing our exceptional standards.
Your Role as Duty Manager
- Ensure smooth daily hotel operations, maintaining the highest guest service standards expected of a luxury property.
- Respond promptly and professionally to guest enquiries, feedback, and any concerns.
- Monitor reservations, occupancy, and key revenue performance indicators.
- Work collaboratively with all departments to maintain cleanliness, safety, and service quality.
- Ensure full compliance with hotel policies and legal regulations.
- Serve as the point of contact for VIP guests and support the coordination of special events.
- Handle any emergencies or unexpected situations with calm, confident leadership.
What We’re Looking For
- Solid experience in a luxury hospitality setting – experience with LQA or Forbes is an asset.
- Strong communication skills and the ability to remain composed in a fast-paced environment.
- Proactive, hands-on leadership style with an eye for detail and quality.
- Enthusiasm for learning and continuous improvement.
- A good understanding of Health & Safety and COSHH practices.
- UK work eligibility (unfortunately, we are unable to offer visa sponsorship for this role).
What You’ll Enjoy
- Competitive salary with TRONC and service charge.
- 30 days paid holiday per year.
- Quality staff accommodation, if you are relocating to the area.
- An annual complimentary guest stay for you and a plus-one.
- Discounted local gym and golf club memberships, as well as access to Scotland’s first PT Pod located in Braemar!
- Life Assurance.
- Enhanced pension scheme.
- Complimentary meals and beverages while on duty.
- Generous staff discounts across Artfarm properties in the UK, US, and Europe.
- Health & wellbeing support, including a Health Cash Plan and EAP.
- Bespoke learning and career development opportunities tailored to your goals.
About Artfarm and The Fife Arms
Artfarm is an independent hospitality group created by Iwan and Manuela Wirth, known for reimagining extraordinary destinations around the world. From the award-winning Fife Arms and Fish Shop in Ballater to The Audley Public House and Mount St. Restaurant in London, Manuela in Los Angeles and New York, and Cantina in Menorca—Artfarm blends art, community, hospitality, and a deep sense of place.
At The Fife Arms, every room tells a story, every detail has meaning, and every guest experience is crafted with care. With 46 uniquely designed rooms, the Albamhor Spa, and a range of world-class food & beverage outlets—from Bertie’s Whisky Bar to The Clunie Dining Room—our hotel is a celebration of Scottish heritage, art, and exceptional service.
Ready to grow your career in one of the most iconic hotels in Europe? Apply today and become part of our extraordinary journey.
Duty Manager - Lead Guest Experience at Luxury Hotel employer: Thefifearms
Join The Fife Arms, Scotland’s No.1 hotel, where we pride ourselves on delivering an unparalleled guest experience in the breathtaking Cairngorms National Park. As a Duty Manager, you will thrive in a supportive and dynamic work culture that values excellence, offering competitive salaries, generous benefits, and bespoke career development opportunities. With a focus on employee well-being and a commitment to continuous improvement, The Fife Arms is not just a workplace; it's a community dedicated to creating memorable moments for our guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Lead Guest Experience at Luxury Hotel
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your enthusiasm for guest experience shine through. Remember, they want someone who fits their vibrant culture.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your interest. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change in a heartbeat. Think of scenarios where you had to think on your feet and be ready to share those stories during interviews.
We think you need these skills to ace Duty Manager - Lead Guest Experience at Luxury Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable guest experiences and how you can contribute to our luxury standards.
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role at The Fife Arms. Highlight your relevant experience in luxury settings and any specific achievements that align with our values and expectations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you’ll have access to all the latest updates about the position and our hotel.
How to prepare for a job interview at Thefifearms
✨Know the Hotel Inside Out
Before your interview, make sure you research The Fife Arms thoroughly. Familiarise yourself with its history, unique features, and recent accolades. This will not only impress the interviewers but also help you understand how you can contribute to maintaining its high standards.
✨Showcase Your Leadership Style
As a Duty Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've led teams in the past, especially in high-pressure situations. Highlight your proactive approach and how you foster strong relationships across departments.
✨Prepare for Guest Scenarios
Expect questions about handling guest enquiries and complaints. Think of scenarios where you’ve turned a negative experience into a positive one. Demonstrating your ability to remain composed and provide exceptional service will be key to showcasing your fit for this role.
✨Emphasise Continuous Improvement
The Fife Arms values enthusiasm for learning and improvement. Be ready to discuss how you stay updated on industry trends and best practices. Share any training or development initiatives you've undertaken that align with the luxury hospitality sector.
