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For Companies At a Glance
- Tasks: Join our team to clean and service rooms, ensuring a welcoming atmosphere for guests.
- Company: The Fellows House offers a unique hotel experience with a focus on culture and personal connection.
- Benefits: Enjoy a competitive salary, travel perks, staff discounts, and career development opportunities.
- Why this job: Be part of a passionate team that values culture, devotion, and personal connections with guests.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a willingness to learn.
- Other info: Engage with diverse guests and contribute to creating memorable experiences.
Overview
The Fellows House Cambridge, Curio Collection by Hilton are currently looking to recruit a Room Attendant to join our Fellows Family within this fantastic property.
Room Attendant
“No one will protect what they don\’t care about; and no one will care about what they have never experienced” Sir David Attenborough.
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique hotel.
Most of all we seek exceptional people who embody our cultured, devoted and person‑centred values. The brightest and best Cambridge has to offer.
The Person
Roll up one’s sleeves to get stuck in with the team to ensure we make The Fellows House glisten, happy to engage with people from all corners of the world, be an ambassador of our values: cultured, devoted and person‑centred.
The Role
Have our rooms showcase style while holding a welcoming feeling, ensuring our guests feel like they are our extended family, assist with making The Fellows House glisten.
Key Responsibilities
- Engage with guests to hear their thoughts & even dreams
- Clean and service bedrooms, bathrooms and corridors according to the standard set by The Fellows House
- Replenish consumable items
- Keep trolley and service rooms clean and tidy
- Requisition and control supplies of cleaning material
- Report any maintenance work required
- Undertake extra cleaning duties as assisted by the duty housekeeper
- Ensure the security of guest’s and company’s property and premises
Requirements
- UK citizen or valid work permit
Cultured
We believe in being our best selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion, passion for excellence, for making the world a better and more interesting place. We are for sharing wisdom. We are for each other.
Person‑centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$
- 50% F&B discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career development
- Extensive learning & development opportunities
- If you wish to be considered for this superb opportunity click ’apply’.
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Room Attendant employer: Thefellowshouse
Contact Detail:
Thefellowshouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the values of The Fellows House: Cultured, Devoted, and Person-Centred. When you engage with the team or during any interviews, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but that you genuinely care about their mission.
✨Tip Number 2
Prepare to discuss your previous experience in hospitality or cleaning roles. Think of specific examples where you went above and beyond to ensure guest satisfaction. This will help you stand out as someone who is truly devoted to creating perfect experiences.
✨Tip Number 3
Practice your communication skills, as engaging with guests is a key part of the role. Be ready to share how you would handle different guest interactions, especially with people from diverse backgrounds. This will highlight your person-centred approach.
✨Tip Number 4
Show enthusiasm for the role and the hotel environment. Research The Fellows House and be prepared to discuss what excites you about working there. Your passion for the hospitality industry can make a significant impression on the hiring team.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and values of The Fellows House. Tailor your application to reflect how you embody their cultured, devoted, and person-centred values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or cleaning roles. Mention specific tasks you've performed that align with the responsibilities listed, such as cleaning standards and guest engagement.
Showcase Your Personality: Since the role requires engaging with guests from diverse backgrounds, include examples in your application that demonstrate your interpersonal skills and ability to connect with people on a personal level.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Room Attendant.
How to prepare for a job interview at Thefellowshouse
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating exceptional experiences for guests. Share any previous experiences where you went above and beyond to ensure customer satisfaction, as this aligns with the values of being devoted and person-centred.
✨Demonstrate Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight specific examples of how you've maintained high standards in cleanliness and organisation in past roles. This will show that you understand the importance of creating a welcoming environment.
✨Engage with the Interviewer
Remember, the role involves engaging with guests from diverse backgrounds. Practice active listening during the interview and ask thoughtful questions about the hotel’s culture and values. This will demonstrate your ability to connect with people and embody the hotel's ethos.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving skills and ability to handle guest requests or complaints. Think of examples where you successfully resolved issues in a previous job, showcasing your commitment to guest satisfaction.
