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- Tasks: Keep our hotel sparkling clean and welcoming for guests from around the world.
- Company: The Fellows House, a unique hotel in Cambridge focused on exceptional guest experiences.
- Benefits: Competitive salary, travel perks, and a supportive team environment.
- Other info: Opportunity to grow within a vibrant hospitality setting.
- Why this job: Join a passionate team and make a real difference in guest experiences.
- Qualifications: Previous cleaning experience and a commitment to high standards.
The predicted salary is between 20000 - 25000 £ per year.
The Hotel At The Fellows House aims to offer everyone who walks through our doors an amazing experience. We seek exceptional people who embody our cultured, devoted and person-centred values.
The Person
- Roll up one’s sleeves to get stuck in with the team to ensure we make The Fellows House Glisten.
- Happy to engage with people from all corners of the world, be an ambassador of our values: Cultured, Devoted and Person-centred.
The Role
- Have our front of house showcase style whilst holding a welcoming feeling, ensuring our Guests feel like they are our extended family.
- Assist with making The Fellows House Glisten.
- Key responsibilities include:
- Clean, dust, wash, shine and vacuum all public areas as directed by the Housekeeping Manager in accordance with the S.O.P manual.
- Maintain public washrooms to a high standard of hygiene.
- Empty rubbish bins in a safe manner.
- Use and store all cleaning chemicals and equipment correctly.
- Check rotas and clock in and out in accordance with policy.
- Maintain the highest level of personal cleanliness and hygiene.
- Report any defects, damage, theft, breakages or hazards.
- Carry out all duties in a safe manner having regard to the health, safety and welfare of self, staff, and guests.
- Understand and comply with The Fellows House policy on Health and Safety at work.
- Any additional duties requested by Head of Department.
- Requisitioning of stock required for duties.
- Reporting any maintenance defects.
- To comply with all The Fellows House Standards.
- The Sage of Cambridge Cafe to be cleaned to required Standard.
- The Folio Bar to be cleaned to required Standard.
- The Folio Restaurant to be cleaned to standard.
- Team member changing rooms to be cleaned to standard.
These duties are the main areas to be responsible for; you may be asked from time to time to carry out additional duties.
Requirements
- UK citizen or valid work permit.
- Proficient numeracy and literacy skills.
- 3 years previous experience of a senior management role in a Hilton product using OnQ.
- Proven ability to oversee the Rooms Division and manage costs effectively.
- In-depth knowledge of Health and Safety Laws.
- Sales and Marketing aptitude.
Cultured
We believe in being our best selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. For making the world a better and more interesting place. We are for sharing wisdom. We are for each other.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House
- Comprehensive salary package.
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$.
Night Front of House Cleaner employer: Thefellowshouse
Contact Detail:
Thefellowshouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front of House Cleaner
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Fellows House's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Night Front of House Cleaner, you'll be engaging with guests from all over. Brush up on your communication skills and be ready to showcase your friendly personality during the interview.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about the team dynamics or how they maintain their high standards. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join The Fellows House family.
We think you need these skills to ace Night Front of House Cleaner
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people from all walks of life.
Tailor Your Application: Make sure to tailor your application to reflect our values: Cultured, Devoted, and Person-centred. Highlight experiences that showcase these traits, and show us how you can contribute to making The Fellows House a welcoming place for everyone.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at The Fellows House!
How to prepare for a job interview at Thefellowshouse
✨Know the Company Values
Before your interview, take some time to understand The Fellows House's values: Cultured, Devoted, and Person-centred. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to creating exceptional guest experiences.
✨Show Your Attention to Detail
As a Night Front of House Cleaner, attention to detail is key. During the interview, highlight your previous cleaning experience and discuss how you ensure high standards of cleanliness and hygiene. Bring up any specific methods or techniques you use to maintain a pristine environment.
✨Engage with Enthusiasm
The role requires engaging with guests from all walks of life. Show your enthusiasm for this aspect during the interview. Share stories of how you've positively interacted with guests in the past and how you can make them feel like part of the family at The Fellows House.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.