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For Companies At a Glance
- Tasks: Assist in front office operations and ensure guest satisfaction.
- Company: Join The Fellows House, a hotel dedicated to exceptional guest experiences.
- Benefits: Enjoy competitive pay, travel perks, discounts, and free meals during shifts.
- Why this job: Perfect for those passionate about hospitality and building relationships.
- Qualifications: Must be a UK citizen or have a valid work permit with relevant experience.
- Other info: Embrace a culture of excellence and personal growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Guest Experience Assistant
The Role
To assist in the smooth operation and control of the Front Office area. To ensure the efficient running, to maximise the profitability of the hotel’s room sales, and maintain the required standard of service to guests and assist departmental manager as and when required.
Key responsibilities
- Handle guest requests, inquiries, complaints;
- Ensure smooth arrival and departure process;
- Monitor guest satisfaction and take actions where needed;
- Proactively maximise rooms and F&B upselling;
- Manage and train team members to ensure their performance is up to standards required;
- Review schedule and apply changes where needed;
- Manage, efficiently, stock control and the maintenance of the equipment;
- Ensure to the adherence of the hotel values all the time.
Requirements
- UK citizen or valid work permit
- Proficient numeracy and literacy skills
- 1 year of previous experience in similar role
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our cultured, devoted, and person‑centred values. The brightest and best Cambridge has to offer.
Who are you?
You are an ambitious hospitality representative who is willing to learn and progress every day. You are passionate about what you do and want to demonstrate it on a daily basis.
You lead by example and inspire the team to go the extra mile every day. You are enthusiastic for the unpredictability of the hospitality world and adjust easily to the changes. You enjoy creating long lasting relationships with guests as well as the team.
Cultured
We believe in being our best selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fueled by passion. Passion for excellence. For making the world a better and more interesting place. We are for sharing wisdom. We are for each other.
Person‑centred
We believe in understanding and engaging with everyone on a human level. We recognize that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
What benefits will I receive?
- Comprehensive salary package
- Access to GO Hilton Travel Programme
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning & development opportunities
If you wish to be considered for this superb opportunity click ’apply’.
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Guest Experience Assistant employer: Thefellowshouse
Contact Detail:
Thefellowshouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant
✨Tip Number 1
Familiarise yourself with The Fellows House and its values. Understanding their commitment to excellence, cultural appreciation, and person-centred service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to handle guest requests and complaints effectively. Highlighting specific instances where you've improved guest satisfaction can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by discussing how you've trained or managed team members in the past. This will illustrate your leadership potential and your ability to contribute positively to the hotel's team performance.
✨Tip Number 4
Demonstrate your proactive approach by preparing ideas on how you could maximise room and F&B upselling at The Fellows House. This shows initiative and a genuine interest in contributing to the hotel's profitability.
We think you need these skills to ace Guest Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Guest Experience Assistant position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Make sure to showcase any previous experience in hospitality or customer service roles. Use specific examples to demonstrate how you've handled guest requests, complaints, or team management effectively.
Emphasise Soft Skills: Since this role requires strong interpersonal skills, emphasise your ability to build relationships with guests and colleagues. Mention qualities like being cultured, devoted, and person-centred, as these align with the hotel's values.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your eagerness to contribute to the hotel’s mission. Use this opportunity to express why you are a great fit for the role and how you can enhance the guest experience.
How to prepare for a job interview at Thefellowshouse
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully handled guest complaints or requests. Highlight your ability to think on your feet and take corrective actions to ensure guest satisfaction.
✨Emphasise Teamwork and Leadership
As a Guest Experience Assistant, you'll be working closely with a team. Be ready to talk about your experience in managing or training team members, and how you inspire others to meet performance standards.
✨Align with Hotel Values
Familiarise yourself with The Fellows House's values: cultured, devoted, and person-centred. During the interview, relate your personal values and experiences to these principles to show that you're a great fit for their team.