Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service to guests and ensure their satisfaction.
- Company: Join The Fellows House, a unique hotel focused on exceptional guest experiences.
- Benefits: Enjoy travel perks, discounts, staff meals, and career development opportunities.
- Why this job: Be part of a passionate team dedicated to creating memorable experiences for guests.
- Qualifications: Previous experience in Food & Beverage or customer service is preferred.
- Other info: Embrace a culture of empowerment and engagement in a vibrant hotel environment.
Food & Beverage Assistant
\”I rate enthusiasm even above professional skill.\” – Sir Edward Appleton
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our team culture to be as devoted and person‑centred as you. The brightest and best Cambridge has to offer.
The Person
You are a fun, friendly and well‑presented individual. You are a great team worker and are passionate about customer service and eager to make a difference to our guests’ experience. You have experience in Food & Beverage environment or in customer service and enjoy contact with people.
The Role
As a Food & Beverage Assistant, you will be responsible for providing a friendly and efficient service to all hotel guests, neighbours and visitors.
Key responsibilities
- Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
- Ensure high level of customer satisfaction
- Resolve complaints or issues guests might have
- Maintain friendly and professional service at all time
- Upsell and maximise sales and revenue
Requirements
- Previous Food & Beverage hotel or Restaurant experience is desired
- Previous experience in a high volume/ fast paced environment.
- Fluent English and excellent communication skills.
Cultured
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$.
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning & development opportunities
In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click ’apply’.
#J-18808-Ljbffr
F&B Assistant employer: Thefellowshouse
Contact Detail:
Thefellowshouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's in an informal chat or a formal interview, let your passion for creating exceptional guest experiences shine through.
✨Tip Number 2
Familiarise yourself with the hotel's culture and values. Understanding what The Fellows House stands for will help you align your responses and demonstrate that you're a perfect fit for their team.
✨Tip Number 3
Prepare to discuss your previous experience in fast-paced environments. Be ready to share specific examples of how you've handled challenges or resolved guest complaints effectively.
✨Tip Number 4
Practice your communication skills, especially in English. Since excellent communication is key in this role, consider engaging in conversations with friends or family to boost your confidence before the interview.
We think you need these skills to ace F&B Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Food & Beverage Assistant position. Tailor your application to highlight how your experience aligns with these expectations.
Showcase Your Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've positively impacted guest experiences in previous roles, especially in food and beverage settings.
Highlight Relevant Experience: If you have previous experience in a high-volume or fast-paced environment, make sure to detail this in your application. Mention any specific roles or tasks that demonstrate your ability to thrive in such settings.
Personalise Your Application: Make your application stand out by personalising it. Use a friendly tone and express your enthusiasm for the role and the hotel’s culture. Show that you are not just looking for any job, but that you genuinely want to be part of their team.
How to prepare for a job interview at Thefellowshouse
✨Show Your Enthusiasm
As the job description highlights, enthusiasm is key. Make sure to express your passion for customer service and your eagerness to create memorable experiences for guests. A positive attitude can set you apart from other candidates.
✨Demonstrate Team Spirit
Being a great team worker is essential for this role. Share examples of how you've successfully collaborated with others in previous jobs, especially in fast-paced environments. This will show that you can contribute to the hotel's culture.
✨Prepare for Customer Scenarios
Since resolving complaints is part of the job, think of a few scenarios where you successfully handled difficult situations with customers. Be ready to discuss these during the interview to showcase your problem-solving skills.
✨Highlight Your Experience
Make sure to talk about your previous experience in food and beverage or customer service roles. Relate your past responsibilities to the requirements of the position, emphasising your ability to maintain high standards and attention to detail.