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- Tasks: Lead and motivate the restaurant team to deliver exceptional guest experiences.
- Company: The Hotel At the Fellows House, a unique and engaging hotel in Cambridge.
- Benefits: Comprehensive salary, travel discounts, staff meals, and career development opportunities.
- Other info: Dynamic environment with a focus on personal growth and cultural appreciation.
- Why this job: Join a passionate team and shape the culture of a new hotel.
- Qualifications: Experience as a team leader in a busy restaurant and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
The Hotel At the Fellows House aims to offer everyone who walks through our doors an amazing experience. We seek exceptional people who embody our team culture to be as devoted and person-centred as you.
You are a leader within our industry and are truly passionate about making a difference in our guests’ experiences. You lead, motivate and support your team, developing great team morale and driving overall efficiency. You enjoy contact with guests and are eager to bring your ideas to the table to improve guest satisfaction. You will have experience working in a hotel environment and leading a restaurant service as a team leader or supervisor.
As a Restaurant Supervisor, you will lead the team and service in our Folio restaurant. Reporting to the Restaurant & Bar Manager, you will be directly responsible for ensuring guest satisfaction is at a high level. You will be trained in ordering key items and will be responsible for stock levels of any relevant items. You will be part of the leadership team within the Food & Beverage department and will be involved in any relevant decisions on service and training.
Key responsibilities:- Lead breakfast, lunch and/or dinner service on the floor within our Sage and Folio outlets
- Ensure a high level of customer satisfaction and take action when required
- Resolve complaints or issues guests might have
- Supervise and train team members to ensure their performance meets required standards
- Stock level management and ordering
- Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
- Maintain friendly and professional service at all times
- Upsell and maximise sales and revenue
- UK citizen or valid work permit
- Experience as a team leader or supervisor in a busy restaurant
- Proficient numeracy and literacy skills
- Previous Food & Beverage hotel or restaurant experience is desired
- Previous experience in a high volume/fast-paced environment
- Fluent English and excellent communication skills
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion: passion for excellence, passion for making the world a better and more interesting place, passion for sharing wisdom, and passion for supporting each other to be the best we can be.
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as $35
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development with extensive learning & development opportunities
In exchange for your efforts and dedication, we offer a fantastic place to work, an opportunity to shape the culture of a new hotel, and a comprehensive benefits package.
Food & Beverage Supervisor in Cambridge employer: Thefellowshouse
Contact Detail:
Thefellowshouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor in Cambridge
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to understand what they value. This way, you can tailor your conversation to show how you fit right in with their vibe!
✨Tip Number 2
Practice your pitch! You want to come across as enthusiastic and confident. Think about how your past experiences align with the role of Food & Beverage Supervisor and be ready to share those stories.
✨Tip Number 3
Don’t just wait for the interview; network! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Fellows House.
We think you need these skills to ace Food & Beverage Supervisor in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see how passionate you are about creating amazing experiences for our guests. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. Highlight your experience in leading teams and ensuring customer satisfaction, as these are crucial for us at The Fellows House.
Be Person-Centred: Remember, we value a person-centred approach. In your application, emphasise your ability to connect with guests and team members alike. Show us how you understand and appreciate individual needs and preferences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Fellows House!
How to prepare for a job interview at Thefellowshouse
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating exceptional guest experiences during the interview. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the hotel's values.
✨Demonstrate Leadership Skills
As a Food & Beverage Supervisor, you'll need to lead and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in a busy restaurant environment. Highlight any training or mentoring experiences you've had.
✨Know the Menu and Upselling Techniques
Familiarise yourself with the types of food and beverages typically offered in hotel restaurants. Be ready to discuss how you would upsell items and enhance the dining experience for guests. This shows that you're proactive and understand the importance of maximising sales.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as resolving guest complaints or managing stock levels. Think through potential scenarios and your responses ahead of time, demonstrating your problem-solving skills and ability to maintain high service standards.