At a Glance
- Tasks: Lead and motivate the restaurant team to deliver exceptional guest experiences.
- Company: The Hotel At the Fellows House, a unique and engaging hotel in Cambridge.
- Benefits: Comprehensive salary, travel discounts, staff meals, and career development opportunities.
- Other info: Dynamic environment with a focus on personal growth and cultural appreciation.
- Why this job: Join a passionate team and shape the culture of a new hotel.
- Qualifications: Experience as a team leader in a busy restaurant and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
The Hotel At the Fellows House aims to offer everyone who walks through our doors an amazing experience. We seek exceptional people who embody our team culture to be as devoted and person-centred as you.
You are a leader within our industry and are truly passionate about making a difference in our guests’ experiences. You lead, motivate and support your team, developing great team morale and driving overall efficiency. You enjoy contact with guests and are eager to bring your ideas to the table to improve guest satisfaction. You will have experience working in a hotel environment and leading a restaurant service as a team leader or supervisor.
As a Restaurant Supervisor, you will lead the team and service in our Folio restaurant. Reporting to the Restaurant & Bar Manager, you will be directly responsible for ensuring guest satisfaction is at a high level. You will be trained in ordering key items and will be responsible for stock levels of any relevant items. You will be part of the leadership team within the Food & Beverage department and will be involved in any relevant decisions on service and training.
Key responsibilities:
- Lead breakfast, lunch and/or dinner service on the floor within our Sage and Folio outlets
- Ensure a high level of customer satisfaction and take action when required
- Resolve complaints or issues guests might have
- Supervise and train team members to ensure their performance meets required standards
- Stock level management and ordering
- Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
- Maintain friendly and professional service at all times
- Upsell and maximise sales and revenue
Requirements:
- UK citizen or valid work permit
- Experience as a team leader or supervisor in a busy restaurant
- Proficient numeracy and literacy skills
- Previous Food & Beverage hotel or restaurant experience is desired
- Previous experience in a high volume/fast-paced environment
- Fluent English and excellent communication skills
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion: passion for excellence, passion for making the world a better and more interesting place, passion for sharing wisdom, and passion for supporting each other to be the best we can be.
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as $35
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development with extensive learning & development opportunities
In exchange for your efforts and dedication, we offer a fantastic place to work, an opportunity to shape the culture of a new hotel, and a comprehensive benefits package.
Food & Beverage Supervisor in Cambridge employer: Thefellowshouse
The Fellows House in Cambridge is an exceptional employer, offering a vibrant work culture that prioritises guest experience and employee development. With opportunities for training and growth within the hospitality sector, team members enjoy a supportive environment where their contributions are valued, making it a rewarding place to build a career in food and beverage supervision.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thefellowshouse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thefellowshouse
Don't be shy about reaching out to Thefellowshouse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Supervisor in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thefellowshouse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thefellowshouse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
