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For Companies At a Glance
- Tasks: Lead and motivate the restaurant team to deliver exceptional guest experiences.
- Company: Join the vibrant team at The Fellows House, a unique hotel in Cambridge.
- Benefits: Enjoy competitive pay, travel perks, staff discounts, and career development opportunities.
- Other info: Be part of a passionate team dedicated to creating memorable experiences.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in a busy restaurant as a team leader or supervisor is essential.
The predicted salary is between 25000 - 30000 £ per year.
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel. Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you.
The Person
You are a leader within our industry and are truly passionate about making a difference in our guests' experiences. You lead, motivate and support your team developing a great team morale and driving overall efficiency. You enjoy the contact with guests and are eager to bring your ideas to the table in order to improve guest satisfaction. You will have experience working in a hotel environment and leading a restaurant service as a team leader or supervisor.
The Role
As a Restaurant Supervisor, you will lead the team and service in our Folio restaurant. Reporting in to the Restaurant & Bar Manager, you will be directly responsible for ensuring guest satisfaction is at a high level. You will be trained in ordering key items and will be responsible for stock levels of any relevant items. You will be part of the leadership team within the Food & Beverage department and will be involved in any relevant decision on service and training.
- Lead breakfast, lunch and/or dinner service on the floor within our Sage and Folio outlets
- Ensure high level of customer satisfaction and take action when required
- Resolve complaints or issues guests might have
- Supervise and train team members to ensure their performance is up to standards required
- Stock level management and ordering
- Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
- Maintain friendly and professional service at all times
- Upsell and maximise sales and revenue
Requirements
UK citizen or valid work permit
Experience as a team leader or supervisor in a busy restaurant
Proficient numeracy and literacy skills
Previous Food & Beverage hotel or Restaurant experience is desired
Previous experience in a high volume/ fast paced environment.
Fluent English and excellent communication skills.
Benefits of working at The Fellows House:
Comprehensive salary package
Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$
50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
Staff meals and hot drinks on shift
Career Development
Extensive learning & development opportunities
In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click 'apply'.
F&B Supervisor in Cambridge employer: Thefellowshouse
Contact Detail:
Thefellowshouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Supervisor in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes The Fellows House tick. Check out their social media and website to see how they engage with guests and staff. This will help you connect your passion for hospitality with their values.
✨Tip Number 2
Practice your people skills! As a potential F&B Supervisor, you'll need to show off your ability to lead and motivate a team. Role-play common scenarios with friends or family, like resolving guest complaints or upselling menu items, to build your confidence.
✨Tip Number 3
Bring your ideas to the table! Think about how you can enhance guest experiences at The Fellows House. Prepare a few suggestions to share during your interview, showing that you're proactive and ready to contribute to their mission of exceptional service.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly, you’ll be in the best position to showcase your enthusiasm and fit for the role. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace F&B Supervisor in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see how passionate you are about creating amazing experiences for our guests. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the F&B Supervisor role. Highlight your leadership experience and any relevant skills that match the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Person-Centred: Remember, we value a person-centred approach. In your application, mention how you engage with guests and team members on a human level. Show us that you understand the importance of making everyone feel appreciated and valued.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at The Fellows House!
How to prepare for a job interview at Thefellowshouse
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating exceptional guest experiences during the interview. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the hotel's values.
✨Demonstrate Leadership Skills
As a potential F&B Supervisor, it's crucial to showcase your leadership abilities. Prepare to discuss how you've motivated and supported your team in previous positions, and be ready to share strategies you've used to maintain high morale and efficiency.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you handle complaints or issues that arise during service. Think of specific instances where you resolved a guest's concern effectively, highlighting your ability to remain calm under pressure and your commitment to guest satisfaction.
✨Know Your Numbers
Since stock level management and ordering are part of the role, brush up on your numeracy skills. Be prepared to discuss how you've managed inventory in the past and any systems you've used to ensure everything runs smoothly in a fast-paced environment.