At a Glance
- Tasks: Lead the night Front Desk team and ensure a fantastic guest experience.
- Company: The Fellows House, a vibrant hospitality venue in Cambridge.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Join a dynamic team and thrive in a supportive environment.
- Why this job: Be the face of our hotel at night and create memorable experiences for guests.
- Qualifications: 1-2 years of supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 24750 - 30250 £ per year.
The Fellows House in Cambridge is seeking a Night Shift Guest Experience Supervisor to lead the overnight Front Desk team and ensure seamless, secure operations for guests throughout the night.
You will drive guest satisfaction, revenue awareness and brand standards across the overnight period.
The role requires 1–2 years of supervisory experience in hospitality, strong leadership and financial acumen, and familiarity with Front Desk systems such as On Q PMS.
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Night Front Desk Experience Lead in Cambridge employer: Thefellowshouse
At The Fellows House, we pride ourselves on being an exceptional employer that values empowerment, enlightenment, and engagement. Our vibrant work culture fosters personal growth and development, allowing our team members to shine while delivering outstanding experiences to our guests. With comprehensive benefits, including access to the GO Hilton Travel Programme and extensive learning opportunities, we are dedicated to nurturing a passionate and devoted workforce in the heart of Cambridge.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Experience Lead in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thefellowshouse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thefellowshouse
Don't be shy about reaching out to Thefellowshouse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Front Desk Experience Lead in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thefellowshouse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thefellowshouse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
