At a Glance
- Tasks: Lead a dynamic facilities management team and ensure top-notch service delivery.
- Company: Join The Crown Estate, a leader in sustainable operations and innovation.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 28 days holiday.
- Other info: Embrace a culture that values work-life balance and personal wellbeing.
- Why this job: Make a real impact on safety and sustainability while developing your career.
- Qualifications: 7+ years in facilities management with strong leadership and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
The Senior Facilities Manager (SFM) leads both people management and facilities management functions. This role is responsible for developing and supporting a facilities management team, ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The SFM oversees the delivery of facilities services across a portfolio of properties, ensuring best practice and excellent customer service.
Context of Opportunity / Main Accountabilities:
- Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
- Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
- Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.
- Act as a mentor and support career development within the team, identifying and retaining key talent.
- Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
- Drive effective financial management, including service charge budgets, procurement, and variance reporting.
- Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
- Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.
- Ensure robust disaster planning, incident management, and reporting.
- Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.
- Maintain high standards through regular site inspections and ensure compliance with contractor management processes.
Most Important Skills-Based Requirements:
- Solid stakeholder management and the ability to communicate business ideas effectively.
- Strong advocate for a safety-first culture.
- Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.
- IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.
- Strong technical knowledge of mechanical and electrical systems in property management.
- Excellent organisational, verbal, and written communication skills.
- Experience in managing small teams and driving operational change.
- Knowledge of safety, quality, and cost risks.
- Bachelor’s degree or building services engineering qualification (desirable).
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
Senior Facilities Manager: Lead Safe, Sustainable Operations employer: thecrownestate
The Crown Estate is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside a comprehensive benefits package including flexible working, private healthcare, and generous family policies. With a strong commitment to a safety-first culture and sustainability, employees are empowered to lead innovative initiatives while enjoying a supportive work environment that values work-life balance and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Manager: Lead Safe, Sustainable Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching The Crown Estate's values and recent projects. Tailor your responses to show how your experience aligns with their mission, especially around safety and sustainability. We want to see that you’re not just a fit for the role, but also for the company culture.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've developed teams or improved operations in your previous roles. Highlighting your ability to mentor and manage will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Crown Estate and are proactive about your job search.
We think you need these skills to ace Senior Facilities Manager: Lead Safe, Sustainable Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your facilities management experience, especially any leadership roles you've had. We want to see how you align with our values and objectives!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about facilities management and how you can contribute to our safety-first culture. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and manage operations effectively. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at thecrownestate
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge, especially around health and safety regulations. Familiarise yourself with The Crown Estate’s values and how they align with your own experience in leading teams and managing operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you’ve championed a safety-first culture or driven operational change. This will demonstrate your ability to manage people effectively and support their development.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like an out-of-hours emergency or a compliance issue. Practise articulating your thought process and decision-making skills, as this will show your capability to act as a Duty Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s net zero carbon ambitions. This shows your genuine interest in the position and helps you understand how you can contribute to their goals while ensuring high standards in facilities management.
