At a Glance
- Tasks: Lead a dynamic facilities management team and ensure top-notch service delivery.
- Company: Join The Crown Estate, a leader in sustainable property management.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 28 days holiday.
- Other info: Embrace a culture of growth and well-being in a supportive environment.
- Why this job: Make a real impact while championing safety and sustainability in facilities management.
- Qualifications: 7+ years in facilities management with strong leadership and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
The Senior Facilities Manager (SFM) leads both people management and facilities management functions. This role is responsible for developing and supporting a facilities management team, ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The SFM oversees the delivery of facilities services across a portfolio of properties, ensuring best practice and excellent customer service.
Context of Opportunity / Main Accountabilities:
- Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
- Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
- Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.
- Act as a mentor and support career development within the team, identifying and retaining key talent.
- Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
- Drive effective financial management, including service charge budgets, procurement, and variance reporting.
- Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
- Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.
- Ensure robust disaster planning, incident management, and reporting.
- Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.
- Maintain high standards through regular site inspections and ensure compliance with contractor management processes.
Most Important Skills-Based Requirements:
- Solid stakeholder management and the ability to communicate business ideas effectively.
- Strong advocate for a safety-first culture.
- Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.
- IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.
- Strong technical knowledge of mechanical and electrical systems in property management.
- Excellent organisational, verbal, and written communication skills.
- Experience in managing small teams and driving operational change.
- Knowledge of safety, quality, and cost risks.
- Bachelor’s degree or building services engineering qualification (desirable).
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
Senior Facilities Manager employer: thecrownestate
The Crown Estate is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside a comprehensive benefits package including flexible working options and market-leading family policies. With a strong commitment to a safety-first culture and a focus on sustainability, employees are empowered to contribute to meaningful initiatives while enjoying a supportive work environment that fosters career development and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching The Crown Estate's values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially around safety and customer service. We want to see you shine!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and apply through our website. Sometimes, the best opportunities come from expressing your interest directly, even if there isn’t a specific role advertised.
✨Tip Number 4
Showcase your leadership skills! Prepare examples of how you've developed teams and driven operational change in your previous roles. This will demonstrate your capability to lead at The Crown Estate.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in facilities management. We want to see how your skills align with the role of Senior Facilities Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:Since this role involves leading a team, it’s crucial to demonstrate your people management experience. Share examples of how you've developed teams, managed performance, and fostered a safety-first culture in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is effective and highlights your key qualifications without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets into the right hands!
How to prepare for a job interview at thecrownestate
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge, especially around health and safety regulations. Familiarise yourself with The Crown Estate’s values and how they align with your own experience in managing teams and operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you’ve developed talent or improved performance. This will demonstrate your ability to mentor and support career development within the team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in emergency situations. Have a few scenarios in mind where you effectively managed a crisis or improved service delivery, showcasing your tactical response capabilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future initiatives, particularly around their net zero carbon ambitions. This shows your genuine interest in the position and helps you understand how you can contribute to their goals.
