At a Glance
- Tasks: Lead facilities services, ensuring safety and compliance while enhancing customer experience.
- Company: The Crown Estate, committed to operational excellence and sustainability.
- Benefits: Competitive salary, flexible working, private healthcare, and 28 days holiday.
- Other info: Join a disability confident employer that values your wellbeing and work-life balance.
- Why this job: Make a real impact on safety and service in a dynamic environment.
- Qualifications: 5+ years in facilities management with strong customer service skills.
The predicted salary is between 50000 - 65000 £ per year.
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate’s commitment to a net zero carbon estate by 2030.
Context of Opportunity / Main Accountabilities
- Champion a safety-first culture, ensuring full compliance with health and fire safety regulations.
- Manage day-to-day building operations, including both soft and hard services.
- Act as the primary contact for occupiers, delivering responsive and high-quality service.
- Support customer fit-outs in line with The Crown Estate’s Lease Transaction Approval (LTA) process.
- Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
- Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
- Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity.
- Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
- Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
- Manage contractor activities, issue permits to work, and review risk assessments and method statements.
- Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
- Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
- Support insurance claims and coordinate related site works.
Most Important Skills-Based Requirements
- Strong commercial awareness and ability to identify and implement business improvements.
- Excellent customer service and stakeholder engagement skills.
- Proven ability to foster a safety-first culture across site teams.
- Experience in property or corporate facilities management, with a collaborative and change-positive mindset.
- Effective organisational and communication skills, both written and verbal.
- In-depth understanding of safety, quality, and cost risk management.
- Minimum 5 years’ experience in facilities management.
- Strong technical knowledge of mechanical and electrical systems.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
Facilities Manager: Safety, Service & Compliance employer: thecrownestate
The Crown Estate is an exceptional employer that prioritises a safety-first culture and operational excellence, making it an ideal workplace for Facilities Managers. With a strong commitment to employee wellbeing, the company offers flexible working arrangements, comprehensive family policies, and generous benefits including private healthcare and 28 days of holiday. Located in a vibrant area, employees have access to shopping discounts and a supportive environment that fosters professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager: Safety, Service & Compliance
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience in managing facilities, compliance, and customer service. Use real examples to demonstrate how you’ve championed safety and improved operations in previous roles.
✨Tip Number 3
Prepare for interviews by researching The Crown Estate and its commitment to sustainability. Be ready to discuss how your background aligns with their goals, especially around achieving a net zero carbon estate by 2030.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Facilities Manager: Safety, Service & Compliance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in facilities management, especially around safety and compliance. We want to see how your skills align with our mission at The Crown Estate!
Showcase Your Customer Service Skills:Since this role is all about enhancing customer experience, don’t forget to include examples of how you've delivered high-quality service in previous roles. We love seeing candidates who can connect with occupiers and stakeholders!
Highlight Your Safety-First Mindset:We’re looking for someone who champions a safety-first culture. Share specific instances where you’ve implemented safety measures or improved compliance in your past positions. This will really make your application stand out!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at thecrownestate
✨Know Your Safety Regulations
Make sure you brush up on health and fire safety regulations before the interview. The Crown Estate is all about a safety-first culture, so being able to discuss relevant compliance standards will show that you're proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered high-quality service in previous roles. Think about specific situations where you managed stakeholder engagement or resolved issues effectively, as this role heavily focuses on enhancing customer experience.
✨Demonstrate Your Technical Knowledge
Since the role requires strong technical knowledge of mechanical and electrical systems, be ready to discuss your experience in this area. Highlight any relevant projects or challenges you've faced and how you overcame them.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage day-to-day operations and emergency response procedures. Prepare by thinking through potential scenarios you might encounter and how you would handle them, showcasing your organisational and communication skills.
