At a Glance
- Tasks: Oversee facilities services, ensuring safety and compliance while enhancing customer experience.
- Company: The Crown Estate, committed to operational excellence and sustainability.
- Benefits: Competitive salary, flexible working, private healthcare, and 28 days holiday.
- Other info: Join a supportive team that values work-life balance and wellbeing.
- Why this job: Lead a safety-first culture and make a real impact on building operations.
- Qualifications: 5+ years in facilities management with strong customer service and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate’s commitment to a net zero carbon estate by 2030.
Context of Opportunity / Main Accountabilities
- Champion a safety-first culture, ensuring full compliance with health and fire safety regulations.
- Manage day-to-day building operations, including both soft and hard services.
- Act as the primary contact for occupiers, delivering responsive and high-quality service.
- Support customer fit-outs in line with The Crown Estate’s Lease Transaction Approval (LTA) process.
- Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
- Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
- Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity.
- Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
- Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
- Manage contractor activities, issue permits to work, and review risk assessments and method statements.
- Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
- Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
- Support insurance claims and coordinate related site works.
Most Important Skills-Based Requirements
- Strong commercial awareness and ability to identify and implement business improvements.
- Excellent customer service and stakeholder engagement skills.
- Proven ability to foster a safety-first culture across site teams.
- Experience in property or corporate facilities management, with a collaborative and change-positive mindset.
- Effective organisational and communication skills, both written and verbal.
- In-depth understanding of safety, quality, and cost risk management.
- Minimum 5 years’ experience in facilities management.
- Strong technical knowledge of mechanical and electrical systems.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
Facilities Manager employer: thecrownestate
The Crown Estate is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside a comprehensive benefits package including flexible working arrangements, private healthcare, and generous family policies. With a strong commitment to sustainability and a safety-first culture, employees are empowered to contribute meaningfully to the organisation's goals while enjoying a collaborative work environment in a prestigious location. Join us to be part of a forward-thinking team dedicated to operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in managing facilities, compliance, and customer service. This will give you an edge during interviews and help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your strong commercial awareness and ability to foster a safety-first culture.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team at The Crown Estate.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in property or corporate facilities management, and don’t forget to showcase your strong commercial awareness and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for The Crown Estate. Mention your proactive approach and how you can contribute to their commitment to a net zero carbon estate by 2030.
Showcase Your Safety Culture:Since this role champions a safety-first culture, be sure to include examples of how you've fostered safety compliance in previous roles. This will show us that you take health and fire safety regulations seriously!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at thecrownestate
✨Know Your Stuff
Before the interview, make sure you thoroughly understand The Crown Estate's mission and values, especially their commitment to a net zero carbon estate by 2030. Familiarise yourself with the key responsibilities of a Facilities Manager and think about how your experience aligns with their needs.
✨Showcase Your Safety Culture
Since this role champions a safety-first culture, be prepared to discuss specific examples from your past where you've implemented health and safety regulations. Highlight any initiatives you've led that improved safety standards or compliance in previous roles.
✨Customer Service is Key
The Crown Estate values excellent customer service, so come ready with examples of how you've engaged with stakeholders and delivered high-quality service. Think about times when you went above and beyond to meet customer needs or resolve issues.
✨Budget Savvy
As managing budgets is a crucial part of the role, be ready to talk about your experience with preparing and monitoring service charge and operational expenditure budgets. Share any insights on how you've successfully managed costs while maintaining service quality.
