At a Glance
- Tasks: Engage with mortgage professionals and provide exceptional service over the phone and web chat.
- Company: Join Coventry Building Society, a trusted and ethical financial institution.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and extensive wellbeing support.
- Other info: Flexible working options available after training, with opportunities for career growth.
- Why this job: Be the voice of a leading society and make a real difference in customer experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25200 - 31250 £ per year.
Location: Coventry-Binley Business Park
Hours: 35 hours
Closing Date: 19 Nov 2026
Salary Details: £25,200-£31,250
We are looking for a chatty and engaging individual to join our friendly Mortgage Intermediary Development telephone team as a Business Development Advisor, working full-time (35 hours per week). In the role our customers are Mortgage Professionals, Brokers and Intermediaries and as a Business Development Advisor talking to them and being the voice of Coventry Building Society, is the main focus. It’s really about having great conversations (no scripts), being customer focused with a passion for providing exceptional service.
Dealing with a diverse range of people, this role is all about delivering exceptional service over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. With a strong focus on growing knowledge of a wide variety of mortgage policies, processes and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions. Our Business Development Advisors also support brokers with Co-operative Bank lending policy and process enquiries, so the ability to learn and retain an array of information is essential.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role!
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
- Ability to buy and sell holiday allowance
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discounts
After training this role operates on a hybrid basis with at least 2 days in our Coventry office.
For this role you’ll like talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a part of the role so you’ll be a professional and committed person with a flexible, team focused approach.
To be successful in this role its essential you have:
- Are already in a customer service focused role, providing a great service in a busy environment.
- Excellent communication skills with the confidence to talk to lots of different people
- Have experience of handling challenging and / or complex customers’ enquiries.
- Have the ability to learn and retain knowledge across a range of policies and procedures
Desirable experience will include:
- Experience of working in a telephone environment
- Mortgage or a business to business experience
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
Business Development Advisor - Intermediary Development in Coventry employer: Thecoventry
Thecoventry is an attractive employer due to its commitment to innovation and professional development. Employees benefit from a supportive work culture that values collaboration and proactive problem-solving. The company's focus on using modern technology to combat economic crime provides unique growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Advisor - Intermediary Development in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thecoventry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thecoventry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Development Advisor - Intermediary Development in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thecoventry:Your cover letter is your chance to shine! Tell us why you want to work at Thecoventry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thecoventry!
How to prepare for a job interview at Thecoventry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
