Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Client Care Team, handling admin tasks and customer calls.
- Company: Dynamic company focused on exceptional client service.
- Benefits: Earn a competitive salary with bonus potential of £5,500 per year.
- Why this job: Make a real difference in clients' journeys while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible working hours with opportunities for growth and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
If you have great administration and customer service skills this could be the perfect role for you! As our Client Care Administrator, you will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients' onboarding and sales process. Fantastic bonus potential - OTE £5,500 per year.
ABOUT YOU
- Passionate about providing amazing customer service
- Proud of the work and service you deliver
- A team player
- Hard working and take pride in all you do
- Enthusiastic and hardworking
WHAT YOU’LL BE DOING
- Manage centralised sales team inbox for the team, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
- Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels.
- Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
- Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
- Making outbound calls to chase and assist clients with their initial documentation and taking initial payment from our clients at the initial stage of their transaction.
- Making outbound calls contacting estate agents for sales memorandums.
- Working closely with our sales executives to ensure our clients' journey from initial contact is streamlined and of high quality customer service.
- Work closely with other teams and departments to deal with queries for our clients.
- Setting up and updating our systems for new partnered agents and their team.
- Producing and assisting with report making.
- Working as a team to meet team and company targets, as well as meeting individual targets daily.
- You will develop a strong understanding of our sales team, our USP’s and business throughout to assist you within your role.
- You will develop objection handling skills to assist with client queries.
SKILLS AND EXPERIENCE
- Customer service experience
- Experience in working to and exceeding targets
- Knowledge of Microsoft programs – Word/Excel/PowerPoint
- Experience in multi-tasking by completing various tasks in a fast-paced environment
- Excellent telephone manner with the ability to build relationships
- Excellent written and verbal communication skills
- A team player with a 'can do' attitude.
WORKING HOURS
Standard working hours 9-5.30pm Monday to Friday. Please note you will be required to work 10:30-7pm shift a week and also add one Saturday 9-3pm per month (paid in addition to salary).
We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.
If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability-related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.
If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact HR@simplypropertylawyers.co.uk.
Client Care Administrator Sales & Marketing · Daventry 3 employer: Theconveyancer
Contact Detail:
Theconveyancer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Administrator Sales & Marketing · Daventry 3
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your customer service passion! During interviews or calls, share specific examples of how you've gone above and beyond for clients in the past. This will highlight your dedication to providing amazing service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Care Administrator Sales & Marketing · Daventry 3
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help clients in the past, so share specific examples that showcase your passion for providing amazing service!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our Client Care Team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Theconveyancer
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a client or resolved a tricky situation. This will show that you're passionate about providing amazing service, just like the company values.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Client Care Administrator. Be ready to discuss how you would manage the sales team inbox, handle inbound and outbound calls, and liaise with partnered agents. Showing that you know what the job entails will impress the interviewers.
✨Demonstrate Team Spirit
Since this role requires working closely with others, be prepared to talk about your experiences as a team player. Share examples of how you've collaborated with colleagues to meet targets or improve processes. This will show that you fit well into their team-oriented culture.
✨Prepare for Objection Handling
Given that you'll need to develop objection handling skills, think about common objections clients might have and how you would address them. Practising these scenarios can help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.