At a Glance
- Tasks: Coordinate customer projects and turn feedback into actionable improvements.
- Company: Join a dynamic team focused on enhancing customer experience.
- Benefits: Hybrid working, valuable experience, and the chance to make a difference.
- Other info: Temporary role until December 2027 with opportunities for growth.
- Why this job: Gain hands-on project management skills while impacting customer services.
- Qualifications: Strong organisation skills and a passion for customer insight.
The predicted salary is between 36900 - 45100 £ per year.
Looking for an opportunity to broaden your experience and make a real difference?
We’re looking for an organised, proactive
Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.
You don’t need to be a customer experience specialist.
If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.
You’ll bring
- Strong organisation and project coordination skills.
- Confidence working with colleagues and stakeholders.
- The ability to identify themes and turn insight into action.
- An interest in customer experience and continuous improvement.
About the Role
- You’ll help turn customer feedback and plans into meaningful improvements by:
- Keeping customer projects and actions on track.
- Coordinating our Customer Delivery Group.
- Supporting our customer survey and analysing feedback.
- Turning insight into practical recommendations and actions.
- Providing clear updates to senior leaders.
It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.
Take a look at the job description to find out more.
Location: Mansfield, hybrid working, averaging 2 days on site
Closing date: 15 November 2027
Interviews: w/c 23 November 2027
Customer Strategy and Support Project Lead - Temporary until December 2027 Mansfield, East Midlands, UK
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Customer Strategy And Support Project Lead - Temporary Until December 2027 in Mansfield employer: TheCoalAuthority
As a Regional Project Manager in Scotland, you will join a forward-thinking organisation that prioritises flexibility and employee well-being. With a strong commitment to professional development and a supportive work culture, you will have the opportunity to make a meaningful impact in former coal mining communities while enjoying generous benefits such as a substantial pension contribution and ample annual leave. This role not only offers a chance to grow your career but also to contribute positively to the safety and revitalisation of local areas.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Strategy And Support Project Lead - Temporary Until December 2027 in Mansfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TheCoalAuthority.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TheCoalAuthority. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Strategy And Support Project Lead - Temporary Until December 2027 in Mansfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TheCoalAuthority.
How to prepare for a job interview at TheCoalAuthority
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TheCoalAuthority's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TheCoalAuthority offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
