At a Glance
- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a globally recognised leader in logistics.
- Benefits: Earn £14.02 per hour, plus premium pay for night shifts and great training opportunities.
- Other info: Enjoy career growth, employee discounts, and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team ensuring timely deliveries and making a real difference.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 14.02 - 14.02 £ per hour.
We have an exciting opportunity for you to join our team of Operation Support Agents.
About the role:
- Working hours: 40 per week.
- Salary: £14.02 per hour, with premium for hours worked between 7 pm‑10 pm and 10 pm‑6 am.
What you will be doing:
- Ensuring that customers’ urgent packages get to the right place on time.
- Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
- Checking and investigating failed shipments or collections when needed; prioritising and reallocating any failed deliveries for the next day.
- Entering data into our in‑house tracking system.
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
- Adhering to FedEx processes, procedures and controls, and regulatory requirements.
What do you bring with you:
- Good communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Ability to manage your own time effectively with attention to detail.
What do we offer:
- Attractive compensation package.
- Training and on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program.
- Employee reduced‑rate shipping.
- Career opportunities.
- Benefits of working for a globally recognised company.
Equality and Inclusion:
FedEx is an equal‑opportunity employer and is committed to a diverse and inclusive workforce. FedEx in the UK is Disability Confident ‘Committed’.
Operations Support Agent employer: Thecentermemphis
FedEx is an exceptional employer that prioritises employee growth and development, offering extensive training resources and a supportive work culture. With competitive pay, flexible hours, and unique benefits like reduced-rate shipping, working as an Operations Support Agent at FedEx not only provides meaningful employment but also fosters a diverse and inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Thecentermemphis and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Thecentermemphis!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Thecentermemphis keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Thecentermemphis:This is your chance to really connect with the team at Thecentermemphis. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Thecentermemphis
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Thecentermemphis.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Thecentermemphis that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Thecentermemphis. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
