At a Glance
- Tasks: Maintain and optimise Salesforce CRM and Marketing Cloud for data-driven campaigns.
- Company: Join a dynamic team at CALM, focused on creativity and collaboration.
- Benefits: Enjoy unlimited annual leave, healthcare cash plan, and hybrid working options.
- Other info: Engage in projects and training to level up your skills and contribute to CALM's mission.
- Why this job: Make a real impact by supporting data-led decisions and enhancing campaign effectiveness.
- Qualifications: Certified Salesforce Administrator with two years of experience in Salesforce Administration.
The predicted salary is between 35000 - 40000 £ per year.
Your mission is to help ensure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate, and easy for teams to use, enabling better campaigns and confident, data-led decisions.
Responsibilities – CRM
- Champion the team goal of maintaining a secure, clean, accurate, and up-to-date database through data cleansing and encouraging best practices.
- Contribute to and develop written guidelines, retrieve and prepare data for upload through Data Loader, and manipulate data using Excel tools and functions.
- Support approximately 60 internal users with day-to-day bespoke services including reporting, creating and editing list views, and maintaining page layouts.
- Actively participate in projects, owning tasks, critical thinking, and liaising with stakeholders to suggest solutions.
- Run training sessions for staff on Salesforce basics and advanced functionality, while frequently improving training materials.
- Use Form Assembly to create and manage forms, ensuring accurate data collection and handling error messages.
- Utilise Jira to proactively create and track work.
- Work closely with third-party support providers to progress work.
- Manage constituents, relationships, and donations within the Salesforce NPSP data model.
Responsibilities – Marketing Cloud
- Support the use of Marketing Cloud Engagement alongside the CRM team and partner organisations.
- Manage data extensions, contact segmentation, and audience creation to support targeted campaigns.
- Ensure data quality and compliance within Marketing Cloud by maintaining accurate subscriber data and supporting GDPR best practices.
- Collaborate with stakeholders to translate campaign requirements into technical builds.
- Monitor campaign performance through reports and analytics, providing insights and recommendations.
- Support integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues.
- Contribute to documentation and best practice guidelines for Marketing Cloud usage.
- Assist with user support and training related to Marketing Cloud functionality.
Experience Required
- Certified Salesforce Platform Administrator.
- At least two years of experience working in Salesforce Administration.
- Experience translating user requirements into technical solutions.
Desirable Experience
- Non-Profit Success Pack knowledge.
- FormAssembly, FinDock, Jira, MoveData, Marketing Cloud Engagement.
- Experience working in the Non-Profit Sector.
Soft Skills
- Ability to curate and create effective training materials.
- Effective communication with various stakeholders in both group and one-to-one settings.
Other Information
- Projects and training are opportunities to explore ideas, level up skills, and support CALM's mission.
- Everyone at CALM will spend time learning, collaborating, and sometimes stretching out of core responsibilities.
Why Work for Us?
- Reports to: Senior Salesforce Administrator - Lee Baker-Harris.
- Contract: 12 month fixed term contract.
- Benefits: Unlimited annual leave, healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight.
- Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tue & Fri), 9.30am - 5.30pm.
- Salary: £35,000 - £40,000 per annum.
- A work environment that values creativity, personal growth, and collaboration.
- Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.
Salesforce Administrator (12 month FTC) employer: Thecalmzone
At CALM, we pride ourselves on being an exceptional employer that fosters a collaborative and creative work environment. With benefits like unlimited annual leave, a healthcare cash plan, and a strong focus on personal growth through training and projects, our team members are empowered to thrive both professionally and personally. Located in the vibrant area of London Waterloo, with flexible remote working options, we offer a unique opportunity to contribute to meaningful campaigns while enjoying a supportive and dynamic workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator (12 month FTC)
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We think you need these skills to ace Salesforce Administrator (12 month FTC)
Some tips for your application 🫡
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Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Thecalmzone, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
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How to prepare for a job interview at Thecalmzone
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For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Thecalmzone.
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Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Thecalmzone.
