Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install and configure hardware/software, support UK Business function, and resolve IT incidents.
- Company: Join bet365, a fast-paced company with a hardworking ethos.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Tackle exciting tech challenges and make a real difference in IT support.
- Qualifications: Strong customer service skills and experience with diverse technologies.
- Other info: Dynamic work environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices. The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges. The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.
Preferred skills and experience
- Strong interpersonal and customer service skills.
- Excellent analytical and troubleshooting skills.
- Good attention to detail.
- Strong written and verbal communication skills.
- Ability to work independently with limited supervision.
- Commercial experience working within a service management function.
- Technical ability supporting and maintaining hardware and peripheral devices.
- Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
- Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and iOS and Android mobile devices.
- Experience supporting technologies from a diverse product stack including Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.
Main Responsibilities
- Resolving second line incidents.
- Assigning incidents and acquiring knowledge from third-line teams.
- Resolving incidents and queries for senior management.
- Investigating and escalating MIs to major incident managers.
- Completing system maintenance, alongside escalations and call outs.
- Managing and updating hardware assets database.
- Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
- Deploying and Imaging end user computer hardware and deploying software packages.
- Identifying and contributing to Service Improvement opportunities.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy.
IT Support Engineer (Stoke) employer: Thebusinessyear
Contact Detail:
Thebusinessyear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Stoke)
✨Tip Number 1
Network like a pro! Reach out to current employees at bet365 on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with Windows, macOS, and all those other systems mentioned in the job description. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific incidents you've resolved in the past. We love hearing about how you tackled challenges head-on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at bet365.
We think you need these skills to ace IT Support Engineer (Stoke)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your technical skills and experience with hardware and software, as well as any relevant customer service experience. We want to see how you can tackle technology's greatest challenges!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your strong interpersonal skills and your ability to work independently. We love seeing genuine enthusiasm for the role!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical and troubleshooting skills. Give examples of how you've resolved incidents in the past. We’re looking for someone who can think on their feet and deliver results under pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at StudySmarter!
How to prepare for a job interview at Thebusinessyear
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11, macOS, and Linux. Be ready to discuss your experience with Active Directory, Microsoft Exchange, and other tools mentioned in the job description. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled tricky IT issues in the past. Think about times when you resolved incidents or improved processes. This will demonstrate your analytical skills and ability to work under pressure, which is crucial for this role.
✨Communicate Clearly
Since strong communication skills are key for this position, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support ticket or explain a complex issue to someone without a tech background. Clear communication can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting abilities. For example, they might ask how you'd handle a major incident or a difficult customer. Think through your approach and be prepared to articulate your thought process clearly during the interview.
