At a Glance
- Tasks: Join our Supporter Care Team to deliver top-notch donation processing and supporter services.
- Company: Brooke, a passionate organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real impact by enhancing donor experiences and supporting a meaningful cause.
- Qualifications: Experience in supporter care or customer service with strong communication skills.
The predicted salary is between 32450 - 32450 £ per year.
Location: Central London, London Bridge
Hybrid (minimum 1 day per week in our Central London office)
Salary: £32,450
Application Deadline: Sunday, May 31, 2026
The Role
This is an exciting opportunity for an experienced Supporter Care and Donation Processing professional to join our high performing Supporter Care Team at Brooke. You will work as part of a busy Supporter Care and Fulfilment team, delivering high quality donation processing and fulfilment services, and the highest levels of supporter care.
Your responsibilities include:
- Completing donation and fulfilment day‑to‑day tasks
- Liaising/collaborating closely with the Finance and Database teams and other internal teams
- Aiming to provide a first‑class donor experience while seeking to retain and increase support for Brooke
- Supporting across both the Donation & Fulfilment and Supporter Contact areas
Criteria
- Good experience of providing excellent supporter care to supporters and processing donations and fulfilment related work within a Supporter Care or Customer Services team
- Ability to communicate effectively with different audiences via a range of channels
- Passion for Brooke’s cause and ability to discuss our operational work confidently
- Strong multitasking skills; experience handling complex administrative processes, prioritising workload and enlisting support from team members
- Comfortable working reactively to the changing demands within the team
- Attention to detail and accuracy in managing day‑to‑day tasks and overall workload
- A keen team player, contributing to a positive culture by engaging with and supporting others
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, especially from global majority candidates, candidates from a social mobility background, disabled and neuro‑diverse candidates, and candidates under 25, as these groups are under‑represented at Brooke.
We are aware that studies have shown women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing Date: 30 May 2026
Interview: w/c 8th June 2026
Supporter Care Officer employer: Thebrookeindia
At Brooke, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Central London. Our Supporter Care Officer role not only provides competitive salary and flexible working options but also fosters personal and professional growth within a diverse team dedicated to making a meaningful impact. Join us to be part of a supportive environment where your contributions are valued, and you can truly make a difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brooke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter care. Think about how you can showcase your multitasking skills and attention to detail with real-life examples from your past experiences.
✨Tip Number 3
Show your passion for Brooke’s cause! Be ready to discuss why their mission resonates with you and how you can contribute to their goals. Authenticity goes a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for Brooke's cause shine through. We want to see how much you care about the work we do and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your experience in supporter care and donation processing. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Supporter Care Officer.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Thebrookeindia
✨Know Your Stuff
Before the interview, make sure you research Brooke and its mission. Understand their work and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Supporter Care Skills
Prepare specific examples from your past roles where you provided excellent supporter care or handled donation processing. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your multitasking abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various teams, demonstrate your communication skills by being concise and engaging during the interview. Don’t hesitate to ask for clarification if needed!
✨Be a Team Player
Emphasise your ability to work collaboratively. Share examples of how you've contributed to a positive team culture in previous roles. Highlight your willingness to support colleagues and adapt to changing demands, as this is crucial for the Supporter Care Officer position.
