At a Glance
- Tasks: Join our Supporter Care Team to process donations and provide top-notch supporter care.
- Company: Brooke, a passionate organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact while helping supporters connect with our cause.
- Qualifications: Experience in supporter care and strong communication skills required.
The predicted salary is between 32450 - 32450 £ per year.
Location: Central London, London Bridge
Hybrid (minimum 1 day per week in our Central London office)
Salary: £32,450
Application Deadline: Sunday, May 31, 2026
This is an exciting opportunity for an experienced Supporter Care and Donation Processing professional to join our high performing Supporter Care Team at Brooke. You will work as part of a busy Supporter Care and Fulfilment team, delivering high quality donation processing and fulfilment services, and the highest levels of supporter care.
Your responsibilities include:
- Completing donation and fulfilment day‑to‑day tasks
- Liaising/collaborating closely with the Finance and Database teams and other internal teams
- Aiming to provide a first‑class donor experience while seeking to retain and increase support for Brooke
You will be joining a busy team, working closely with Supporter Care colleagues to deliver excellent service to a variety of stakeholders. You will support across both the Donation & Fulfilment and Supporter Contact areas, ensuring excellent Supporter Care provision at every touch point for every supporter who interacts with us.
Criteria
- Good experience of providing excellent supporter care to supporters and processing donations and fulfilment related work within a Supporter Care or Customer Services team
- Ability to communicate effectively with different audiences via a range of channels
- Passion for Brooke’s cause and ability to discuss our operational work confidently
- Strong multitasking skills; experience handling complex administrative processes, prioritising workload and enlisting support from team members
- Comfortable working reactively to the changing demands within the team
- Attention to detail and accuracy in managing day‑to‑day tasks and overall workload
- A keen team player, contributing to a positive culture by engaging with and supporting others
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, especially from global majority candidates, candidates from a social mobility background, disabled and neuro‑diverse candidates, and candidates under 25, as these groups are under‑represented at Brooke.
We are aware that studies have shown women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing Date: 30 May 2026
Interview: w/c 8th June 2026
Supporter Care Officer in London employer: Thebrookeindia
At Brooke, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Central London. Our Supporter Care Officer role not only provides competitive salary and flexible working options but also fosters personal and professional growth within a diverse team dedicated to making a meaningful impact. Join us to be part of a supportive environment where your contributions are valued, and you can truly make a difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brooke on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter care. Think about your past experiences and how they align with what Brooke is looking for. We want you to shine!
✨Tip Number 3
Show your passion for Brooke’s cause during the interview. Research their work and be ready to discuss how you can contribute to their mission. It’ll show you’re not just another candidate!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows you’re genuinely interested in the role.
We think you need these skills to ace Supporter Care Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supporter care and donation processing. We want to see how your skills align with what we're looking for at Brooke!
Show Your Passion:Don’t hold back on expressing your enthusiasm for Brooke’s cause. We love candidates who can confidently discuss our mission and demonstrate a genuine interest in making a difference.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Thebrookeindia
✨Know Your Stuff
Make sure you understand Brooke's mission and values inside out. Be ready to discuss how your experience aligns with their cause and how you can contribute to their supporter care efforts.
✨Showcase Your Communication Skills
Since the role involves liaising with various teams and supporters, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Multitasking Mastery
Be prepared to discuss how you handle multiple tasks simultaneously. Share specific instances where you successfully prioritised your workload and collaborated with team members to achieve goals.
✨Emphasise Team Spirit
Brooke values a positive team culture, so highlight your experiences as a team player. Talk about how you've supported colleagues in the past and contributed to a collaborative work environment.
