At a Glance
- Tasks: Lead a passionate team to drive sales and deliver exceptional customer service.
- Company: Join The Fragrance Shop, a vibrant retail environment focused on growth.
- Benefits: Competitive salary, career development, and a fun work atmosphere.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic store while developing your leadership skills.
- Qualifications: 2-3 years of management experience and a passion for retail.
The predicted salary is between 25000 - 32000 £ per year.
The Fragrance Shop at the Bridges is on the lookout for a passionate, ambitious and experienced Store Manager to join the company!
Role Overview
Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day-to-day running.
Key Responsibilities
- Lead and motivate store team to achieve store sales targets and KPIs.
- Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
- Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
- Take a lead role in resolving complex customer queries.
- Ensure the highest level of product knowledge is attained and demonstrated in the store team.
- Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
- Ensure that all products are presented/displayed to their best advantage, following guidelines.
- Actively promote the company and the store in the local shopping centre.
- Ensure that all products are correctly coded, priced and correct POS is used at all times.
- Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
- Be accountable for implementing legislation regarding security and Health and Safety.
- Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
- Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
- Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
- Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
- Carry out any reasonable tasks as requested by Area Manager or Regional Director.
All the above to be carried out in a timely, efficient and cost-effective manner.
Required Experience
- Educated to GCSE level or equivalent.
- Business related qualification.
- A minimum of 2-3 years of experience in a management role.
- Working with store KPIs and towards store targets.
- Visual merchandising and commercial awareness to impact business knowledge.
- Flexibility to include evenings and weekends.
Required Skills
- Adaptable with a ‘can do’ attitude.
- Strong communication and interpersonal skills.
Store Manager in Sunderland employer: Thebridges Shopping
Thebridges Shopping in Sunderland is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where teamwork and customer satisfaction are at the forefront. With a focus on driving sales and enhancing customer experiences, employees benefit from hands-on leadership opportunities and a supportive environment that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Sunderland
✨Tip Number 1
Get to know the company inside out! Research The Fragrance Shop, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion and understanding of their brand.
✨Tip Number 2
Practice your leadership stories! Think about times you've motivated a team or resolved customer issues. We want you to share those experiences confidently, as they’ll highlight your skills as a Store Manager.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart outfit shows you’re serious about the role and ready to lead the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position!
We think you need these skills to ace Store Manager in Sunderland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer service and leading a team. Share specific examples of how you've motivated others in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your experience with KPIs, team management, and customer satisfaction. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Thebridges Shopping
✨Know Your Numbers
Before the interview, brush up on your understanding of store KPIs and sales targets. Be ready to discuss how you've previously met or exceeded these metrics in your past roles. This shows that you’re not just passionate but also results-driven.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed a team in the past. Think about specific situations where your coaching made a difference. This will demonstrate your ability to lead and inspire, which is crucial for the Store Manager role.
✨Customer Service Excellence
Be ready to share stories about how you've handled complex customer queries or improved customer satisfaction. Highlight your approach to creating a welcoming environment and how you ensure your team delivers top-notch service.
✨Visual Merchandising Savvy
Familiarise yourself with visual merchandising principles and be prepared to discuss how you would apply them in the store. Bring ideas on how to present products effectively and enhance the shopping experience, showing your commercial awareness.
