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- Tasks: Support the Store Manager in delivering excellent customer service and maximising sales.
- Company: Join The Fragrance Shop, a passionate team dedicated to fragrance expertise.
- Benefits: Training provided, flexible hours, and opportunities for career progression.
- Why this job: Be a future leader in a fun, fast-paced retail environment.
- Qualifications: Retail experience preferred but not essential; enthusiasm and confidence are key.
- Other info: Create scent-sational experiences and enjoy a vibrant team culture.
The predicted salary is between 21600 - 36000 £ per year.
The Fragrance Shop are on the lookout for an enthusiastic, motivated and reliable Assistant Manager to join their team. Responsible for helping the Store Manager manage the store by providing excellent customer service, whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development. Opportunities for company progression, because you’re a future leader! TFS are extremely passionate about their products and ensuring customers receive the highest level of customer service. Employees are trained to offer the very best expertise and knowledge within the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you, apply today and you can create scent-sational experiences together!
As an Assistant Manager at The Fragrance Shop, you will be responsible for:
- Supporting your Store Manager with the achievement of retail store targets
- Open and close the store and are responsible at that point for ensuring that the store trades safely and legally
- Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service
- Delivering sales through friendly and efficient customer service
- Take a lead role in resolving customer questions and queries
- Following guidelines, ensure that all products are presented/displayed to their best advantage
- Ensure that all products are correctly coded, priced and accurate POS is used
- Ensuring our customers have a fun and enjoyable shopping experience
- Effectively matching the correct fragrance to the customer’s needs
- Assisting customers with their queries using your product knowledge
- Actively promote the company and role in the local marketplace
- Continue to develop self and role by studying relevant training materials and store information
- Processing transactions at the till point
- Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
- Ensuring the store looks presentable and inviting to our customers
About You
You’ll possess the following experience, skills and attributes:
- Confidence and personality!
- Previous retail management experience preferred but not essential as training is provided
- Enjoy talking to people and be at ease approaching customers and demonstrating our products
- Adaptable with a ‘can do’ attitude
- Fully flexible
- Strong communication and interpersonal skills
- Demonstrate a natural sales ability
- Be passionate about retail and fashion
- Be enthusiastic and results driven
- Enjoy working as part of a team
- Ability to operate POS system
Due to the nature of the role successful candidates must meet the minimum legal age requirements.
Due to the high volume of applications that the store may receive, they are regrettably not able to respond to everyone. If you have not heard back within two weeks of your application, please assume that on this occasion you have not been successful.
Assistant Store Manager in Sunderland employer: Thebridges Shopping
Contact Detail:
Thebridges Shopping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, dive into The Fragrance Shop's values and products. This will not only help you answer questions but also show your genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for fragrance and customer service.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with customers and lead a team, so be yourself and let your passion for retail come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager in Sunderland
Some tips for your application 🫡
Show Your Passion for Fragrance: When writing your application, let your love for fragrance shine through! Share any experiences or knowledge you have about perfumes and how they can create memorable moments for customers. This will show us that you're not just looking for a job, but that you're genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past. Use specific examples to illustrate your ability to create enjoyable shopping experiences, as this is key to our success at The Fragrance Shop.
Be Yourself!: We’re looking for someone with confidence and personality, so don’t be afraid to let your true self come through in your application. Use a friendly tone and express your enthusiasm for the role. Remember, we want to get to know the real you!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Thebridges Shopping
✨Know Your Fragrance
Make sure you brush up on your fragrance knowledge before the interview. Familiarise yourself with different types of scents, popular brands, and current trends in the fragrance industry. This will not only show your passion but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or went above and beyond for customers. The Fragrance Shop values customer satisfaction, so demonstrating your ability to create positive shopping experiences is key.
✨Demonstrate Leadership Potential
As an Assistant Store Manager, you'll be expected to lead a team. Be ready to discuss your leadership style and how you've motivated or trained others in previous roles. Highlight any experience you have in coaching or developing team members, as this will resonate well with the interviewers.
✨Dress to Impress
Since this role is in retail, your appearance matters. Dress smartly and in a way that reflects the brand's image. A polished look will not only make a good impression but also show that you understand the importance of presentation in the retail environment.