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For Companies At a Glance
- Tasks: Lead a passionate team to drive sales and deliver exceptional customer service.
- Company: Join The Fragrance Shop, a vibrant retail environment focused on growth.
- Benefits: Competitive salary, career development, and a fun team atmosphere.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: 2-3 years in management, GCSE level education, and a flair for visual merchandising.
The predicted salary is between 25000 - 32000 £ per year.
The Fragrance Shop at the Bridges is on the lookout for a passionate, ambitious and experienced Store Manager to join the company!
Role Overview
Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day-to-day running.
Key Responsibilities
- Lead and motivate store team to achieve store sales targets and KPIs.
- Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
- Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
- Take a lead role in resolving complex customer queries.
- Ensure the highest level of product knowledge is attained and demonstrated in the store team.
- Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
- Ensure that all products are presented/displayed to their best advantage, following guidelines.
- Actively promote the company and the store in the local shopping centre.
- Ensure that all products are correctly coded, priced and correct POS is used at all times.
- Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
- Be accountable for implementing legislation regarding security and Health and Safety.
- Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
- Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
- Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
- Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
- Carry out any reasonable tasks as requested by Area Manager or Regional Director.
All the above to be carried out in a timely, efficient and cost-effective manner.
Required Experience
- Educated to GCSE level or equivalent.
- Business related qualification.
- A minimum of 2-3 years of experience in a management role.
- Working with store KPIs and towards store targets.
- Visual merchandising and commercial awareness to impact business knowledge.
- Flexibility to include evenings and weekends.
Required Skills
- Adaptable with a ‘can do’ attitude.
- Strong communication and interpersonal skills.
Store Manager employer: Thebridges Shopping
Contact Detail:
Thebridges Shopping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research The Fragrance Shop, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Store Manager role, especially around team leadership and customer service.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a better chance to connect with you and understand your unique skills and experiences that make you a great candidate for the Store Manager position.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being a Store Manager at The Fragrance Shop.
Highlight Your Experience: Make sure to detail your previous management experience and how it relates to the responsibilities listed in the job description. We love seeing specific examples of how you've led teams and achieved targets in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Store Manager role. We appreciate when candidates take the extra step to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Thebridges Shopping
✨Know Your Numbers
Before the interview, brush up on your understanding of store KPIs and sales targets. Be ready to discuss how you've previously met or exceeded these metrics in your past roles. This shows that you’re not just a people person but also someone who can drive results.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous positions. Think about specific instances where your coaching led to improved performance or customer satisfaction. This will demonstrate your ability to lead and inspire others effectively.
✨Customer Service is Key
Be ready to talk about your approach to handling complex customer queries. Share stories that highlight your problem-solving skills and commitment to providing excellent service. This will show that you understand the importance of customer satisfaction in driving store success.
✨Visual Merchandising Matters
Familiarise yourself with visual merchandising principles and be prepared to discuss how you would implement them in the store. Bring ideas for local initiatives that could enhance product presentation and attract customers, showing that you’re proactive and commercially aware.